Ace Handyman Services The Woodlands
Handyman Service
Write a Review
All Reviews
D
Danny L.
2 months ago
Recommends
Review Post
I wrote a review last week about ACE Handyman prices. I detailed the problem step by step. But for some reason it has not been posted. I followed the 3 recommended steps, no fould language just the facts.
Ace charged me $590 for a golf court gargage door opener. I had a quote from Home Depot for $150. Existing frame work and electricial was already in place, all that was required was to hang the opener and attach chain to the door.
I sent a text to voice my displasure with the price and was told it normall 2 to 6 hours to install an opener. I was offered a $120 credit still ACE was 3 times the cost of Home Depot.
Post both of my reviews.
Response from Ace Handyman Services The Woodlands
Thank you, Dan, we have completed many projects at your home, including building shelves, installing a custom vent hood, creating microwave cabinets, installing wireless security cameras, replacing a pump on your outdoor fountain, refinishing doors in your home, hanging pictures, and more. We appreciate the trust you’ve placed in us over the years.
We’re disappointed to hear about your recent concerns, especially since this is the first time we were made aware of any issue with the price. After several months, when you finally called the office to discuss it, we had already been hired for another project at your home. During that call, we learned about your concern with the garage door opener and the time-plus-material business practice we’ve consistently followed for every project at your house. This pricing structure has always been the same for each job, and we’ve never had issues with it in the past.
I also want to clarify that we were not aware that you had received another estimate to install the garage door opener for $150. If we had known, we would have told you to go with that offer, as our 1-hour minimum is $198.
Additionally, all of the work at your home has been performed by our own employees—none of it was subcontracted. Each of our team members at Ace Handyman Services has over 20 years of experience. We take pride in the quality and expertise of our staff, and we would have been more than willing to ensure your satisfaction if you had let us know earlier that you were unhappy with any part of the work or price.
Although I offered to reduce the price by $128 as a goodwill gesture, you declined. We stand by the quality of our work, just as we have for all the other projects you’ve been satisfied with.
With over 500 five-star reviews, we are committed to taking care of our customers, including you. We regret that you feel this way, and if we had known about the problem earlier, we would have resolved it immediately.
T
Teresa C.
3 months ago
Recommends
Excellent service in a timely fashion
We needed a ceiling fan installed and our dryer vent cleaned. John 3 was able to do both jobs quickly and professionally, and cleaned up/vacuumed the room after completing the fan installation. He was also able to trouble shoot a breaker that keeps tripping. He found that water was getting into the outlet to the outdoor landscaping because the outlet cover was not closed. He suggested we get an additional cover to put over the outlet to keep water from the sprinklers getting into the outlet. This saved us the cost of calling out an electrician to trouble shoot the problem, thanks to John!
A
Amy Y.
5 months ago
Recommends
Professional service
We are so pleased with work the Charlie has done. He was efficient and wanted things done right.
K
Kathy D.
5 months ago
Recommends
What a great job they did on our backyard bridges, they were in very poor condition, and they look new again! Thank you!
K
Ken M.
6 months ago
Recommends
Totally Satisfied
Great experience with TJ and John. Showed up on time, ready to work. Work was done professionally with attention to detail. I couldn't have been happier and they finished under time estimated to complete the work.
Many Thanks to Ace, especially TJ and John.
G
George T.
8 months ago
Very disappointed
Mark came out to remove and replace some Molding pieces on my rear patio cover.
I was billed $1,100.00 labor and $520.00 ,for materials
I told the owner that the work was satisfactory but his worker could have done the work in about 4 hours. I fired them.
I feel like I was way overcharged and much of the material I paid for was not used.
Owner said they would make no adjustment in my bill.
G
George T.
8 months ago
Very disappointed
Mark came out to remove and replace some Molding pieces on my rear patio cover.
I was billed $1,100.00 labor and $520.00 ,for materials
I told the owner that the work was satisfactory but his worker could have done the work in about 4 hours. I fired them.
I feel like I was way overcharged and much of the material I paid for was not used.
Owner said they would make no adjustment in my bill.
J
Joan C.
10 months ago
Recommends
Absolutely wonderful
First time using them and it won’t be the last. I highly recommend. Very professional, extremely prompt and reasonably priced. I am 110% impressed with this company and 150% impressed with technician John not to mention I love to support locally small owned businesses .
J
Joan C.
10 months ago
Recommends
Absolutely wonderful
First time using them and it won’t be the last. I highly recommend. Very professional, extremely prompt and reasonably priced. I am 110% impressed with this company and 150% impressed with technician John not to mention I love to support locally small owned businesses .
L
Linda G.
1 year ago
Recommends
Great experience
Charles arrived on time, was extremely efficient and did a fantastic job. Highly recommend.