1st Choice Dental - Kennesaw
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6 months ago
The back alley used car dealership of dentistry
The very first thing you should understand about this back alley used car dealership of dentistry is that they are all about the money; patients are simply a means to an end for them. My first warning was when I scheduled an appointment with one of the dentists for a few days out, only to have them call me almost immediately with the offer to come in right away. They said that they didn't want to leave me suffering, and in my naivety I believed them, but later events would change this opinion dramatically. I initially just wanted a bad tooth pulled after years of unsuccessfully trying to repair it, but almost at once they began with high-pressure sales talk in an attempt to get me to instead go with alternative (read: much more expensive) treatment options, even using language like "there has never been a better time to do this than right now" and "you will not find prices lower than ours anywhere" -- things I would expect to hear on a sleazy used car lot, not in a dentist office. Much to my eternal regret, I permitted them to persuade me and walked out of there with an invoice for $4706 worth of work to be performed over the next couple of weeks. This was paid for via a quick line of credit from CareCredit for $4800, which is where the fun began. Unbeknownst to me, the manager behind the counter maxed out my line of $4800 for no reason and without any warning, rather than simply charging the $4706 agreed upon. This is something I did not discover until doing my finances much later, and upon confronting them, I got three different stammered excuses from three different people (two of the excuses being directly contradictory to each other), but this was dropped entirely when new information came to light during the course of the exchanges. 1st Choice has an in-house savings plan for people without insurance, allowing them to pay an annual fee and in return save money on work done with them in the future. This /only/ applies to people paying cash out-of-pocket, and obviously someone coming in with a pain emergency and no insurance would be a textbook case of the sort of patient you offer this to, right? Not these champions of integrity. Despite speaking with an assistant, the dentist herself, and the manager in charge of accounts, not one of their employees ever once told me about the existence of this plan. They slapped on their saccharine smiles and let me pay out over $5400 in cash to them before it was finally brought up, once the expensive work was safely paid for and they were trying to get me to use them for regular cleanings. Needless to say, I was incensed that they intentionally let me pay full price for such expensive work and only tried to save me money when pitching cheap add-on services. Their defense? "Oh, we thought you were okay paying full price since you said you were paying in cash." That's right, someone in pain and having to pay thousands for emergency work somehow did not strike them as being a suitable candidate for their savings plan, yet it made much more sense for them to later sell me this $200 plan to save money on a $60 cleaning. That I was the POSTER CHILD of the sort of person the plan should exist to help out conveniently slipped their mind. When I became irate over this deception, they offered to apply it to my past work retroactively in the form of a credit with their group. Fine. Disgusting, but no lasting harm done. It was only weeks later that I found out they only applied this to the very last and relatively cheap portion of the work done and flat-out refused to apply it to the very expensive initial stages for obvious reasons. After numerous occasions of being quoted one price, only to have them wait until I was in the chair and ready for work before applying more of the heavy sales tactics and surprise price increases, this final nonsense with their money-grubbing tactics was the last straw for me. For too long, I convinced myself that I was simply misunderstanding them but eventually even my forgiving nature could no longer look the other way when there were so many terrible things being done in plain sight. There is nothing that can be done to undo the money wasted or pain I endured (ironically, I'm actually in more pain now than I was before I even met these people), but it is my fervant hope that this review can save even one person out there from the mistake of trusting these predatory vultures. You have many, many options in the area, so please learn from my mistake and take the time to read reviews and do some educated shopping around before making your choice. There's a reason why this practice actually offers you rewards for positive reviews, when it should be their work alone speaking for them.
7 years ago
Emergency dental appointment
Exceptional service. Staff caring from the minute I entered the door.Really appreciate the care given.
7 years ago
My experience was pleasant. The receptionists were friendly and helpful (as usual); Ashley was knowledgeable & provided info in a way that I could understand. And Dr. Vaughn was extremely professional (as usual).
7 years ago
They are GREAT!
I love how professional they are. I always know how much a procedure is going to cost right away and when I will need to come back in. I also love getting email confirmations instead of a phone call that I can't answer while I'm working.
7 years ago
Great Dental Care
Kelly Vaughn is the best dentist and Jennifer the best hygienist I have ever seen. The technicians are great. The Tatums are blessed also to have them so conveniently located and are looking forward to our next visits.
7 years ago
I am very disappointed with the service and probably won't be going a back to this place. I was scheduled for a routine teeth cleaning and prior to the cleaning the Dental Assistance wanted to take an x-ray of my teeth but I declined to have an x-ray. The assistance then asked me to sign a waiver for not taking an x-ray which I signed it. Moments later a new young dentist barged in and demanded that I take this x-ray. She tried to explain to me why I should take the x-ray. She indicated that she wouldn't treat unless I had my x-ray taken. I firmly told her if she continue to push me I will walk out. I told her I just wanted my teeth cleaned. She said she doesn't need patient like me. I was about to walk out but the dental assistant calmly she said she'll clean my teeth and need not worry. After my teeth were cleaned the dentist walked in and told me that she didn't want to exam my teeth after the cleaning but had to because the assistant was pleading with her. I was stunned to hear this and didn't want to confront with her. I really had a bad experience with this new dentist and won't be coming back.
7 years ago
excellent costumer service
I am very glad to find them. the costumer service was great! Dr. Fletcher is the best.