A Smile 4 U - Dalton
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1 month ago
I have to give 1 star just so I can share my experience but they do not even deserve that. I have been taking my kids to the Dalton location for a few years now and about 1 year ago my daughter had a few cavities and they took care of that paid my portion up front and seemed to have done a good job since my daughter had no issues. 1 year or so later I take her back to her cleaning they tell me one of the cavities had a crack and had to be fixed, again I pay my portion of this and her cavity gets redone. A few days go by and my daughter complains about pain when she chews so I figured she was sore and told her to wait a few more days but the pain did not go away so I called to set up an apt and had to wait a few more days since it had to be the same dentist that worked on her cavity that had to see her. According to the front desk girl dentist do not like to look over the work of other dentist. I take her to the apt and I am advised that we have a balance which has to be paid in order to have her seen. I asked why since I have always paid my part upfront. They tell me that the insurance did not pay for my son's cleaning and other things that were billed to them. I asked her to print me a detailed bill of what was not paid and I would call the insurance company but asked if my daughter could still be seen since the bill has nothing to do with her issue but was advised that as long as I had a bill they would not see her. I decided to stay in the waiting area and called my insurance who assures me they have paid their portion of what has been billed to them so they asked me to verify the dates and turns out it was for services from 2018. The insurance company advised me that they never received this billing and I should not be responsible for them not filling this on time. I advised the front desk girl what the insurance company tells me but she tells me there is nothing she can do I would have to call the billing department, she even tells me to try calling them while she does the same because it is hard to reach them (her words exactly). I called many times while still in the waiting room and no answer not even a voicemail where I could leave a message to call me back. I go back to the front desk and asked to please have someone look at my daughter and offered to pay this bill to have someone see her and asked that once the issue with the insurance company gets resolved I can just get the credit or gave them make me a check for what ever I over pay but could not get a yes from her. I left upset but was never rude and just said I would just keep trying to call the billing department. I left with my daughter still in pain. I spent ALL day calling the billing department and never got anyone to answer, again not even an answering machine. I received a call from the front desk girl (not the billing dept) advising me that they reviewed my account and I was still responsible for the bill. I paid it (yes I know how stupid of me) I was never able to take my daughter back because we were leaving the country to go visit a sick family member during the Thanksgiving break. While out of the country I made my daughter and apt with the family dentist. They took x-rays of the tooth that was hurting and turns out they did not fix it they just patched it up leaving the crack on her tooth (I have the x-ray to prove this). The dentist removed everything that A smile 4 you had done and started over. Then he asked when was her last cleaning and I advised him that A Smile 4 u had done it 2 weeks ago and he proceeded to show me how much tartar was in her back teeth and how he had to remove it. I was very mad but just glad someone had gotten her taken care of. We are back home now and I have received the statement from my insurance company showing where they had covered their part of the bill. I continue to call the billing department, still no answer or answering machine. If I go to the office they advise me they can't help me that I have to call the billing department and there is no manager at this location.
2 months ago
I have been taking my kids here for almost 2 years already and the staff is great the service is awesome, they are always friendly with all their patients. Today i had to take my daughter for braces check up and she came out with her bottom braces already, we were told that she was having them put on until February of 2020, but is fine with me that she had them put on today, she came out exited, and also my 6 year old boy loves going to A Smile For U. Great service and very professional. Thank You.
2 months ago
Went today for my check after oral surgery. It took a hour and a half for them to look in my mouth for 30 seconds to say everything was fine. Go somewhere else.
2 months ago
High Quality Service
I go in the office with high expectations and leave with good terms. Whole staff are amazing!