A Sun State Trees
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9 months ago
Horrible Customer Service and Uncompleted Job
I CAN NOT believe the horrendous treatment I've received by this company. If I could give them a 0 I would. I signed a contract on 12/7/17 for them to remove 3 trees, trim back another, stump grind all three trees, then completely rake the entire back yard and haul the debris and stump grindings away. I explicitly explained that I had just been release from the hospital with a severe kidney infection as well as pneumonia. I CAN NOT do this work myself. As of my last phone call to their company and speaking with "Dee" on 12/19/17, she PROMISED me she would follow up on everything and get back with me. NOTHING. I called Kevin/the salesperson for the umpteenth time on 12/20/17, he PROMISED the job would be finished by end of business today. NOTHING. This is an absolutely HORRENDOUS way to run a business and has hindered my recovery process greatly. You should be completely and utterly ashamed of yourselves for doing this to anyone, let alone a sick 60 year old woman. I have the signed work order and phone call records. I will take pictures of the unfinished work tomorrow
3 years ago
Friendly, professional service
I needed two large oak trees trimmed and another oak tree taken down. I was very pleased with the quote, which included take away of all cuttings and a stump grinding. Due to a another large job they had to reschedule my original appointment for the following day. The four man crew took down the diseased oak and trimmed the other two according to my original request. They raised the canopy and thinned out the middle area of the trees, which now look great. Then they put the cuttings through the wood chipper, with the chips shooting into their truck bed. There were six large trunk pieces from the downed oak which would not fit through the chipper. They put those between the sidewalk and the road. They raked and swept up debris. Three business days later a guy came in a pickup with a stump grinder on a trailer. It took him about 30 minutes to grind the stump, rake the cuttings flat, and run a blower across the sidewalk to clear cutting debris. On the same day about an hour later a dump truck and pickup truck pulling a bobcat showed up to lift and haul away the six pieces of tree trunk that couldn't fit through the chipper. I am very pleased with the service provided by A Sun State Trees.
3 years ago
Great service - professional and fast!
The team that came to take down my pine tree was professional and fast. The entire job took about 30 minutes - including clean-up. Highly recommended. Thanks!