Aces Towing And Auto Repair
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4 months ago
Never showed up
My roadside coverage called for a tire change and was given a 60 minute ETA. At 90 minutes I called Aces and they indicated that their guy would be there soon. At 2 hours a d 30 minutes I called Aces again and they said the guy showed up, but they were referring to a different call. Called my roadside coverage again and they called A es and got a 30 minute ETA. This at 10:45 PM. I was stranded less than 10 miles from their location.
10 months ago
In an act of unprecedented stupidity, I got my car hung up on the elevated exit ramp of a drive through restaurant at noon today, at the height of their lunch business, and there I hung for 3 hours, despit several calls to State Farm Roadside Assistance. Chuck came, assessed a complicated situation, came up with a plan and executed it flawlessly. He was great! Dump your dispatcher, though. She lied to me throughout.
2 years ago
Thank you Aces for making an unpleasant experience less stressful. Our tow truck drive Josh M. was great. He was there faster then the expected time they gave us, secured the car without any problems, was pleasant to talk to, and was very informative. Thank you again and bravo to Josh M. for doing a great job.
2 years ago
Please read this post before you get work done BEWARE BEWARE
I used to have all my work done buy aces towing I was having problems with them but I kept looking over them like scratching my car not working on my car for months but only mechanic I knew at the time 1 Dodge they put a 3000 dollar motor in dash shorted out caught a fire sitting in my yard now Grand am another 2400$ got ready to change the starter and it is welded to the car and it's the wrong starter didn't put dust cover back can clearly see fly wheel just a mess please be careful with aces towing check your car please don't trust them won't return my calls so now I have to pay someone else to correct the mess BEWARE BEWARE BEWARE
3 years ago
I called the office in tears because while I was trying to fix my tire on my own I was assaulted by my boyfriend. He was actually being arrested as I was talking to her. The people at the company were so great to me and the repairman even made me laugh during an awful situation. Ace' s towing was fast and friendly and there for me when I needed someone to given me a kind word.
3 years ago
What kind of person charges someone $3,800 to tow a car from an accident scene 6 miles down the road from their shop. Not to mention that person is having to pay for funeral costs for the loss of their child as well let's just tack on more money for these grieving parents. I understand some fee has to be paid, but 3,800 is just ridiculous!
3 years ago
My vehicle runs worse than when I dropped it off
I really wanted to like this place and am sorry I had a bad experience. Went in to see why my check engine light was on and was very hopeful at first but I could have been better informed of the possible side effects of a thorough analysis. I apparently have a leak at my intake manifold which got taken off in the prognosis. I was informed after it was taken off how much it would be to fix. Wayyy more than i could afford. They put it back together but now my car is undrivable. As soon as i pulled out of the lot i started experiencing severe hesitation and my check engine light started blinking. I barely made it 5 miles away where i could safely park it. Had I known I would be without a vehicle until I got it fixed I would have waited till I have the money. I guess asking for a fair warning was asking too much. Now I just hope I can do it myself because I can't afford the labor. I have 4 kids and bust my button off with no help from anyone, I just wish I would have been better informed to prepare my family for the future struggle we are now in. If you are only seeking repair GO SOMEWHERE ELSE. They knew that if I agreed to let them take it off I would be forced to get it replaced. I got conned and this is just a further reiteration of the common phrase "it's hard to find a good mechanic". I wouldn't recommend this place to my worst enemy
3 years ago
Don't call for motorcycle towing
I had a motorcycle accident and had to be transported to a hospital by ambulance. My wife had to stay at the scene with her bike as well as mine. Mine was damaged and needed to be towed. Aces arrived with a flatbed truck. The driver would not load my bike because he did not know how to operate it. My wife, who was already an emotional wreck having just witnessed me lay my bike down and go flying from it, and be hauled off by ambulance was told she would have to drive the damaged bike onto a grease and oil covered metal flat bed that had a big uphill tilt to it. Thank God that the Road Rangers were still there to help her load it. I am very disappointed with the quality of service provided, and that we still had to pay full price even though my wife had to do the hard part of loading the bike.
3 years ago
I had a flat tire on Florida turnpike last week and Aces Towing was called to assist. My spare tire would not release from the stowed position under my van. Aces showed up and I had told the service tech KEN. Ken had worked on trying to get my spare tire released from under my van so he can install it. He diligently worked on it, maybe for a half hour or so and finally got it! He then installed the tire and was on my way. I am glad he did what he did and spent the time that he did. Great job Aces Towing!
4 years ago
High Quality, Professional
We had a great experience with this company, We had an accident in Sumter County some 95 miles from home. Morales one of the drivers showed up in a very reasonable amount of time. From the minute he arrived his professionalism and respect for us and for law enforcement showed. Then he invited us into his truck (Nice Truck by the way) and then all the way we home we laughed and had a great time. Morales took a bad situation and turned into a great experience. Thanks again Morales. I want to thank you from the bottom of my heart. Ronnie Huth