Action Mechanical Services, Inc.
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5 months ago
We had a hot water heater out. With a pregnant wife and 3yr old at home, I had hoped to get the issue addressed as soon as possible. I was told that the soonest someone could make it out was 36 hours later, unless I paid an additional $115/hr. Then I was told that, if it wasn't an easy fix, the issue probably wouldn't be resolved for 4-5 days. I can appreciate that a plumbing company can be very busy this time of year. What I don't appreciate is the snide, and almost arrogant, tone John took with every question I presented. Needless to say, their level of customer service and professionalism is poor at best.