Action Mechanical Services, Inc.
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2 months ago
HORRIBLE customer service
In my dealings with this company, I have to agree with every review on this site and on the BBB site re: the rudeness of the owners, their problem speaking/dealing with educated females, and their refusal to accept responsibility for anything negative. They constantly "hide behind" the home warranty's policies to them, most of which the customers have no control. Case in point: they recommended to home warranty that our claim was not mechanical and should not be repaired on their dime; their recommendation for HVAC issues was to simply close the registers so more air would flow to other rooms. HORRIBLE!!
2 months ago
Rude and unprofessional
Don’t expect these guys to be on time or polite. They no showed for 1 appointment and then showed up a half hour after their 4 hour window appointment was over the next day. They disrespected me and my wife and the owner is the worst. He provides no assistance or customer service. Make sure you have cash on hand cause that’s all they take for payment apparently......
3 months ago
We were having an issue with our water heater at about 1:30 am. My only option given to me was to take an appointment for monday, which is 6 days from now. My kids and I could not wait that long so I attempted to call to get an earlier appointment. Came in contact with John, who immediately tried to make me feel bad for asking for an earlier appointment. I knew that he was gaslighting me and I called him out on it. He continued to be very mean to me. Needless to say, he has problems with women, especially educated women. I told him to never contact me in any way from this point on. He continued by texting me again to make me feel bad about this confrontation by saying it was a misunderstanding. Never in my life have I had to deal with someone this snotty, disrespectful and unproffessional. In the end, I was able to get someone else to help me and my family. I was happy to pay the extra money just to get the experienced and nice assistance I deserved as a customer and human being with this water heater problem. If I could, I would have selected a zero star rating. Be cautious, he uses your own words against you because he refuses to take responsibility for anything.
9 months ago
We had a hot water heater out. With a pregnant wife and 3yr old at home, I had hoped to get the issue addressed as soon as possible. I was told that the soonest someone could make it out was 36 hours later, unless I paid an additional $115/hr. Then I was told that, if it wasn't an easy fix, the issue probably wouldn't be resolved for 4-5 days. I can appreciate that a plumbing company can be very busy this time of year. What I don't appreciate is the snide, and almost arrogant, tone John took with every question I presented. Needless to say, their level of customer service and professionalism is poor at best.