Active Basement Waterproofing

Home Waterproofing

3456 Burns Avenue

Detroit, MI 48214

MI Waterproofing License: A 1675696
Open Today 7:00AM - 7:00PM

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1 year ago
They basically steal your money...
This company is a true 0. One star would mean they performed a service of some kind and it was bad. This company doesn't even perform that service. DO NOT USE THIS COMPANY. I wish more people would write honest reviews that alert people about companies like this. I would hate for anyone else to waste their money. I am writing this review to warn homeowners. I'm not sure what it is about home services these days, but it's really sad that you can't trust in a company to come and complete (or complete correctly) a job you paid them for. I know everyone is trying to make it in this world, but what I don't understand is people who actively try to take advantage of other people. I can say that Active Basement, 'actively' is dishonest, unreliable, and lacks integrity - all of which go against their motto. Don't believe the fake positive reviews online. Anyone can write those. Real reviews give an accurate depiction of the job, what was done, the interactions between the client and the company and general feelings on the quality of the work. Real reviews are written to help other people make decisions. In the first couple days of living at the house, I realized there was a water issue. How did I know this? The entire perimeter had water seepage and there was standing water in multiple places. I wasn't really worried about it because one of the selling points was the dry basement and also that this company has a LIFETIME transferrable warranty. So if anything ever happened they would be out to fix it. So, when I saw the water of course, I called the company to try to get someone out. After multiple emails, I finally got a response when I called. Neil David Knapp (owner) agreed to come out, but I called and made an appointment with his company without him knowing it was his company that did the work previously. I knew he wouldn't come out if he knew that the issues were because of his company's work. I attempted to confirm the time/day of the appointment 7 times. He showed up 2.5 hours early and barked at me telling saying it wasn't his company's fault. Even though there was water. I had talked to multiple waterproofing professionals previously and did my research. I have a basic understanding of what needs to be done in order for the job to be correct. All companies (reputable) that I have had into the house to look at the work have said that it was a 'hacked' job and the company clearly did not know what they were doing. Yes, this could be because these companies were 'selling' me their services. However, I had each company walk me through how they would do the job and each company said the same thing. There really is only one way to do this. To give you a general understanding of the issue, waterproofing is supposed to provide a way for the water that usually collects on your basement floor to seep into a tubing that drains into your sump pump. This keeps your floor/basement dry. It also relieves some of the water pressure from the outside wall. Active Basement made it appear that they did this by digging out PARTS of the perimeter, not all and laid in SOME tubing and covered it with some quickcrete cement. They didn't put in their clean outs in case the system needs to be flushed in the future, or drill holes into the walls allowing water to leak into the tubing. The tubing wasn't connected to the sump so the water spilled onto the floor. Neil David Knapp won't come back unless there's a huge flood. He will not stand by his work. 6500 dollars stolen. Now I am going to have to pay someone to do it right... 15,000 loss. If you have that kind of money and time I applaud you, but I don't. I am happy to talk to anyone who is considering this company to try to dissuade you. Don't believe the FAKE positive reviews online. Go with real references and companies with many high positive reviews. They will stand by their work. Watch out, they probably change their business name every couple of years. BBB accredited? Lies. Use a real company otherwise you will waste $, time, and probably get yelled at in your own home.
2 years ago
The. Basement. Waterproofing. By Active Basement. Waterproofing.was ineffective. The owner, Neil David. Knapp was sued in small. Claims court, he refuses. to pay.