Advanced Family Dental Care of Elgin
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2 weeks ago
Very professional and approachable with clients.
The dentist made me feel less nervous about my dental treatment.
1 month ago
First time ...
Staff was comforting - hygienist was friendly instructive Dr. was communicative friendly and informative.... Good experience. Give it a try ...!
3 months ago
It was good
4 months ago
Took my 4 year old for fillings got an appt right away and there was no wait time for him to be seen. The staff was very nice, friendly and helpful. They where pation and talk to my son to calm him down. Office was very clean and has a little kids table so my son can play.
4 months ago
High quality service
Excellent service!The Doctor does her job by always seeking your comfort and makes sure you re not feeling pain. The Receptionists and work team are very kind and attentive.
5 months ago
Thorough and friendly
All of the support staff are friendly and helpful. And the Dr.'s are very thorough and listen.
8 months ago
Very professional courteous staff with state of the art facility
I went there for my tooth ache. Dr Sharma took me right away. There was no long waiting time in the waiting room. She was very knowledgeable and dx I have fractured tooth. Dr Sharma took care of it and also recommended dental guard to prevent further damage to other teeth. I highly recommend Dr Shama.
9 months ago
Horrible service and scary a place to be
I haven't gone to a dentist in about 17 years and knew that I had better go before something happened. That was my bad. I scheduled the appointment expecting to get x-rays done and then a conversation concerning the plan of action needed. Instead I got there, x-rays were taken and then some female person came in and started working on my teeth. It wasn't until after it was over I found out they had cleaned my teeth. I wasn't informed about the procedure or even gave my consent so it took me off guard. The whole process only took about 7 minutes so I am not sure how "clean" my teeth actually got. It seemed to me that there was some kind of race to beat her personal time happening with the person cleaning my teeth. If you notice I say the person cleaning my teeth because to this day I still don't know who she was as they never introduced themselves. I get up to leave and everyone that had been in the room with me had disappeared. Since I didn't know what was going on with my teeth I had to hunt someone down to find out if I needed another appointment. I was informed yes, that I needed two appointments. One to to the right side of my mouth and the other to do the left side. So I gave them the benefit of the doubt thinking it was just a busy day for them and made the appointment. I show up a week later for the right side of my mouth to be done. I could tell the dentist was a retired gentleman and assumed was only working part time but he did very well with my teeth. He explained that I had one deeper cavity so he would have to numb my mouth. He took his time and was very friendly. At the end of this visit I thought that it had just been a rough day on my first visit that caused the rush job and lack of conversation. I went to the front desk to make the appointment for the left side of my mouth to be done but the only person there was a man who was on his cell phone. I stood waiting for him to take care of me or at least get someone who could. But he didn't seem to want to do either. After about 10 minutes he slid his chair over and while never hanging up on his call asks me what I want. I told him I needed an appointment which he replied by asking if I wanted the same day and time next week. I informed him I would need to come at least 1/2 hour later but the day was fine. Without getting on the computer he tells me he put the appointment in and pretty much dismissed me. I couldn't shake the feeling that he never put the appointment in so when I didn't get the conformation call the following week I called them. Sure enough it was never put in. I was told I could go ahead and come anyway so I did. By this time I had pretty much decided that they were not really interested in the patients but only the fee they could collect. This was totally confirmed on this visit. I get into the chair and once again it felt like the race was on. The same female person came in and started working on the right side of my mouth. I was surprised but couldn't ask any questions because she stuck some big thing in my mouth to keep it open and started drilling before I could even speak. I wasn't numbed and it felt like in her haste she hit my gum line. She was moving so fast that the assistant holding the suction hose ended up getting it stuck on my cheek for a moment and later ended up pushing it down into the back of my throat so much so that I was a hair away from vomiting from being gagged. Once again the female person whom I am assuming is the dentist completed her work under 10 minutes and disappeared. I got up from the chair still without knowing anything about my teeth or what needed to be done. I was never given the option to accept or refuse any treatment because I had never been told what treatment was needed. The only thing I was told was they needed to work on both my left and right side. So now I am left with two questions. The first question is why wasn't the right side completed in one sitting? I can only assume because they get paid for two visits instead of one. And working on both sides of my mouth would mean they would end up with four visits instead of two. The second question is where is my computer so I can find another dentist? I would never set foot in that place again and recommend others do the same.
9 months ago
Great experience, staff was helpful and professional. Dr was kind, through and concerned and patients comfort level. Great experience.
1 year ago
Everyone in the office were very professional and personal. The owner of Advanced Family Dental Care of Elgin went above and beyond to find me a financial plan that was affordable so I could get all the teeth I needed to have addressed competed. Thank you for all your help.