Advanced Family Dentistry

Dentist

482 Main Street

Oneonta, NY 13820

Open Today 9:00AM - 5:00PM

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All Reviews

M
2 weeks ago
Caring, professional and friendly
I called for an emergency visit as a 1st time patient and they scheduled me in right away. My mouth was a hot mess due to years of neglect from not having dental insurance and not affording the care. From the time the pain set in until the time I had no choice but to call, I saved a little money from my paycheck each week(nowhere near enough), but the best I could do. When I called and told the receptionist that I had to pay cash because I had no dental insurance, she was very understanding and made the appointment anyway. Everybody there treated me with respect, understanding, professionalism and true care. They were all helpful in so many ways. Dr. Bonsai was very sensitive to not making the pain worse while being determined to make sure he found all that was going on and determining treatment, while keeping my financial circumstances in mind and trying to work within that. He explained everything thoroughly so that I would understand. The tech..well, I don’t think there was anything more she could do. Before each step, she explained what it was, why it was needed, how it would be used and most of all the cost so that I could stay within my means. There was one point, where they needed another x-ray and I just didn’t have enough, so she went to the Dr and the manager and they took some of the cost of the x-ray off to bring it within my limit. I just about cried over that generosity and human kindness. Then the tech wrote down each cost of my future treatments and gave me a list of dental insurance companies. I am so thankful and amazed at all of those beautiful souls. All I keep thinking is β€œwow.” I feel so blessed to have them caring for me. What a team!
L
1 month ago
The tech that took us back
We have always been treated ok. This time the tech that called us back wasn't pleasant until the doctor came then she smiled other then that I felt she was rude to us
Response from Advanced Family Dentistry
Lisa, we are terribly sorry to hear about your experience. If you ever have any concerns please feel free to reach out to us directly, we absolutely pride ourselves in the friendliness and openness of our office and always want to make sure you have the most positive time with us. We look forward to seeing you soon!
C
1 month ago
Professional
Just recently relocated to Oneonta. I had neglected my teeth for quite a while. Hot mess. From the time I called and spoke to someone to the actual visit, EVERY ONE was absolutely awesome. Very compassionate and caring people. I even messed up my appointment time and they accommodated me and took me right in with no concerns about anything! Dr. Bonsi is a gentle and efficient man. He was very caring and thorough. Very precise. Thank you everyone for your professionalism and courtesy. See you soon. πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘
Response from Advanced Family Dentistry
Carolyn, we are so happy to hear that you had such a wonderful experience here with us! We look forward to having you visit us again soon!
R
2 months ago
Advanced Family Dentist
then Family Dental is a very nice place easy access for handicapped the staff there is very professional and yes I would recommend this place to anybody
R
2 months ago
Advanced Family Dentist
then Family Dental is a very nice place easy access for handicapped the staff there is very professional and yes I would recommend this place to anybody
V
3 months ago
Best Dentist around!
I have had horrible and painful experiences with dentists all my life. So many unprofessional attitudes such as "There is no way you can feel what I'm doing!" when I felt excruciating pain. Many were dismissive and rude. So I just didn't go back. That changed when I met Dr Bonsi in 2011. Dr Bonsi is kind and caring and will LISTEN to your concerns! If I feel anything at all, he stops and addresses the issue. Never yells or gets mad. He is an amazing dentist with a professional staff that also listens to patient concerns. I highly recommend this practice without reservation
L
3 months ago
First time fillings
I appreciate all their kindness, it makes you feel at home and comfortable. They were so great at what they do my son didn't know he had a filling and I was totally painless. Definitely the best experiences ever.
S
3 months ago
High quality service
They are awesome. They talk to you and explain everything if you don't understand it.
S
3 months ago
Most amazing visit! Came for a second opinion and left with a new dentist and new treatment plan! Great suggestions for different treatments. Highly recommend,!
K
4 months ago
Very polite and accommodating great attitude dentist was awesome