Alarm Illinois

Security Service

Tinley Park, IL 60487

Contractors License #: 124001863
Open Today 8:00AM - 8:00PM

securityalarmstinleypark.com

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All Reviews

S
3 months ago
can't trust them
my mom can't see who is at the door cause there's way for her to see she can't work the computer every time and it keeps going off the computer why did you make is so hard on her and lie to her why why
Response from Alarm Illinois
Email From Customer Service REgarding Customer Join date : 1/10/2017 Yesterday, I had a blocked call from a customer, that called in, and said to me, that we shouldn't send people out who are going to lie to people. Never gave a name or phone number, the hung up on me. I searched through the sales/installs, and decided that it was Mitch's sale/install, as they fit the profile. I called him, to see what was said to/sold to customer. Mitch said that he had Eric with him during install, to help him go over how everything worked, before they went ahead with the paperwork, and answered questions. They seemed to be ok with the whole thing. Shortly thereafter, I called and spoke with her, and she said that the tech lied to her, that their 20+ year old TV would work with the cameras, and the medical pendant would work away from home. Mitch had already told me about the TV issue, and that they said they'd go and get a small one that was compatible. I tried to explain to her that the med pendent only works up to 100 yards around the home, and that they would need to hold down the emergency button for 2-4 seconds, to get medical help dispatched. She kept screaming at me that he lied to her about it, and that what if her mom fell, and was ABLE to get up, but couldn't get to the 2 way fast enough to deny dispatch. I told her that just by falling, the med pendent would not summon emergency help, that she had to hold the button for 2-4 seconds. What if it hits the walker....? Again, I said the button has to be held down, just hitting it against a surface won't make the emergency services come. She got mad, and told me I just didn't know what she was talking about, and hung up on me AGAIN. I again called Mitch to see what he said, he told me the same thing again, and that he was going to talk to his dad about it when he got back. In the mean time, Dan called the customer, and tried to explain how the med pendent, and the cameras worked, and they were FINE with it. We got a call from alarm.com, and I told them the above story. They just wanted us to be aware. (This should all be in an email to you) Now there is this poor review, after several people from our end talked to them, and they appeared to be satisfied.
D
3 months ago
didn't tell us the truth they only told us what we wanted to hear and to get them I have to program the cameras everyday on my computer they don't just come on like they should
S
5 months ago
They were very helpful and professional. The system is perfect for our office and team members!
E
6 months ago
Love it
I love the product they are using. I love their technicians and the knowledge they have. On time. Seem like they really put the customers first.
J
6 months ago
Great service, extremely helpful!
M
6 months ago
Smooth installation and easy product to work with
Everything went well, the install was smooth and the website & app are easy to use
V
6 months ago
Great system. App is great.
A
7 months ago
Absolutely the best service I have ever received
Highly professional most pleasurable experience the system is absolutely great thank you guys
A
7 months ago
High quality service and true professionals
From sales procesd to the install they are true professionals that care about the safety of your property and well being. No pressure and no upselling just design to secure your family. I highly recommend this team.
B
7 months ago
Timely, professional and thorough
We just had our system installed with Alarm Illinois. We had a great experience with David (sales) and Dan (install). Their pricing was very competitive with other companies and they offered a great value relative to some of the big-name providers. Dan did a great job at our install - he was on-time and thoroughly understood what we wanted done before he set everything up. Would easily recommend them.