Alberta Best Home Plumbing & Heating Ltd.
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1 month ago
High quality equipment and great service
Thanks to Alberta best home for installing our home aircondition which has served our home for the past 2years. Their customer service delivery is excellent too. Great job! 👍
5 months ago
Professional, Friendly & Competent
ABH installed a 2 1/2 AC unit for us. The owner answered and explained all of mine and my wife’s questions. They were really helpful in the decision of our unit. The install technician that came was very friendly and hard working. He did a great job on the install... everything looked neat and clean and was done in one day. We much prefer the smaller locally owned businesses and this is one to keep in mind.
6 months ago
Thanks for your prompt and fine service. I will certainly pass on your firms name to anyone that needs work done.
1 year ago
Duncan was polite and professional at every step of the way. He offered exceptional value as well. We had a combi boiler replacing 2 hot water tanks and being a more complex job there were some unexpected issues but they solved them all and honoured the quoted price despite many extra hours. I would highly recommend them.
1 year ago
Great Customer Service
My main drain was backing up into my basement when using 2 water sources at the same time which was flooding to the walls. We ran an auger and couldn't find the issue so I called the city to have them come take a look as we wanted to know if the issue was on their end or ours. Technicians came to the house to run a power auger and ended up breaking a tool in my drain which they could not retrieve as they didn't have the equiptment. After speaking with them they had told us to make an appointment for a camera and everything should be working till then, boy were they wrong. That night we discovered we couldn't use any water at all and infact the problem was worse. At my end with the city thinking this was not a huge issue I gave Alberta Best a call and got in touch with Duncan. He walked me through some options and called the city to give them a better sense of urgancy. He was understanding about the stress and listened carefully to all my concerns. I was fully prepared to have a plumber come out and charge me but instead Duncan helped out and made sure we were taken care of and not being taken advantage of. I was not expecting the level of customer service I had received over a simple phone call. Duncan even followed up with me to see what progree had been made. He cares about the people who contact him and I know we have a plumber for any of our future needs.
1 year ago
Best Service - A++
Was early for the service call, phoned notice prior to arriving within less than 24 hours from calling for an appointment. Extremely knowledgeable service tech. Friendly, clean and respectful. Absolutely recommend this company 100%. AC fixed and we now have a cool home at a very reasonable service rate. These guys are at the top of their game for sure.
1 year ago
High quality service
Duncan came to my home to fix a leak in my basement storage room. Upon inspection, he noticed it was a simple problem to fix, and took only a few moments to remedy the situation. He said that he didn't want to charge me for the appointment, as it was very brief and a simple problem to fix. I very much appreciated his honesty regarding the situation. He was also very helpful regarding information about our damaged hardwood that I found very useful. Duncan was very friendly! I can say that I will definitely be using his services again in the future
1 year ago
i just paid someone to give me a sales pitch
I recently purchased and moved into a home and noticed that the furnace did not have a recent inspection sticker on it. I called Alberta Best Homes to come for a service call and make sure everything was running properly. I realize that I have an old furnace but the tech they sent had one look at it - like literally spent less than 60 seconds in the utility room and said its too old to do much with, you need a new one. He then spent the next 30 minutes giving me a sales pitch on their products and what he could install. Nothing wrong with the sales pitch, the fact is I need to start thinking about buying a new one, but this guy didnt even open up the furnace, didnt replace the filter or anything!!!! this was suppose to be service call, it seemed he forgot... then I received an invoice for $140. So essentially I just paid $140.00 for someone to come give me a sales pitch, as a fellow sales professional Im thinking this is the business I need to get into, you dont even have to close and your making bank! Needless to say I will be going with a different company when I replace my furnace later this summer.
2 years ago
Very helpful and professional. I highly recommend this company.
2 years ago
Honest, professional and prompt
I would recommend Duncan to anyone needing plumbing and/or heating servicing. I had a pipe bust (outside thankfully) and when I called, I was pleasantly surprised to get Duncan answer my call instead of the usual 'Press 1 for.....' and so on. He came promptly within 30 minutes (and my call was around 9 pm in the evening). I was dreading high overtime pay quotes/charges but had no choice but to fix this minor emergency that night. He came within the time frame he stated and was very professional and friendly. After examining the situation, he fixed it and the price was extremely reasonable. ABHP & H is the one to call.