Alert Transmission and Complete Auto Repair
Auto Repair Shop
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1 year ago
Buyer Beware !!!!
I had a rebuilt transmission put in my vehicle on 10-23-2013 by "Alert Transmission". I had to put another rebuilt transmission in the same vehicle, 8,833 miles later that "Alert Transmission" worked on. The second transmission was put in by a Chevrolet dealership in Knoxville. When questioned about "what" caused the failure of the first transmission, I was informed that there was enough metal residue that blocked the flow of transmission fluid to the transmission radiator and cooler, causing the transmission to fail. The dealership mechanic stated the reason for the metal residue blockage probably occurred due to the transmission lines not being properly flushed out or checked after the original transmission failed. He stated that the blockage caused the transmission radiator, transmission cooler, and transmission to all fail. I talked to a mechanic (no owner or manager on property) who stated the warranty had expired (past the 12 month / 12, 000 mile). My vehicle was in my driveway at the time. The date & mileage of the transmission was 2 years 2 months, 2 days and 8,833 miles. After having a second transmission put in my vehicle, I went back to the "Alert Transmission" & spoke to the owner / manager. The owner / manager stated that he would not pay for any of the new transmission due the fact that I had the work done at another repair facility. I, along with the Chevrolet mechanic, strongly feel the metal residue led directly to the failure of the transmission radiator, transmission cooler, and the transmission itself. I would not now, or in the future, ever recommend "Alert Transmission & Brake Service Inc." to any of my friends, family, or people on the street.
Response from Alert Transmission and Complete Auto Repair
Our company is a honest repair shop and has been since founded in the sixties. Everything written on an invoice is what was done to the vehicle. We regret you did not give us the opportunity to address your concerns and problem. You were given a 12/12 warranty on your transmission and 3 years on your torque converter two years ago. The torque converter may have been the cause of your problem again because even new parts have been known to malfunction due to manufacturing flaws. This can cause metal in your pan and cause transmission problems. If you would have allowed us the chance to address your concern and problem we would have gladly fixed the problem free of charge for you under your warranty. You were unable to speak to the front manager due to him being on a road test with another customers vehicle. Your 12/12 warranty is only good for one year and that expired a year ago but your torque converter was still under warranty and if that was the cause it would have been taken care of. We regret you did not call us back so we could handle your concern and problem.
2 years ago
My car had to be towed here. It was a very nerve racking time. I was treated very well and assured that me car would be done asap. I was done before the expected time. I was informed of a quote and the price was actually less. I was treated respectfully and will continue to come here for my repairs, Barbara Smith