AM Inspection Services, LLC

Property Inspector

106 East Genessee Street

Pittsburgh, PA 15223

ASHI Certification: 203848
Open Today By Appointment

houseinspectorpittsburgh.com

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

S
1 month ago
Friendly but lazy and unresponsive
First and foremost, Aaron Flook is not very responsive. He answers the phone sometimes but is not really good outside of that. He does not respond to emails in a timely fashion nor does he return missed calls. I called repeatedly to schedule an inspection and still have yet to receive the confirmation email with his pricing. He said he would resend it because he likely "fat-fingered" typing in my email... still didn't get it. So I submitted a form on his website where I spelled it for him... still no email. I had to confirm over the phone. This should have been a huge red flag, but the reviews said that he was good and he also offered Infra-red photos which can help identify holes in insulation, voids, insulated window leaks, and a few other things and I really thought that would be useful... so we had specified that we wanted the basic home inspection, radon inspection, and the infra-red photos. We confirmed this with him multiple times. This leads to the actual home inspection. He arrived late... without the radon equipment or the IR camera. He said that he would bring it in the next day and that we would get that report on Monday after he picked it back up, so that really wasn't that big a deal. He also said that he would bring the IR camera and take pictures of areas that he thought may be problems. I pointedly asked him to do the entire roof, exterior, and basement interior to look for any cracks that would indicate holes in the building envelope and he said he "had me covered". He continued with the inspection, giving his insight to a few items, including some things that weren't really part of the inspection. He was friendly and easy to speak to and is knowledgeable. At the conclusion of the inspection, he offered to add the wood destroying insect inspection report as he hadn't seen anything amiss and it would pass. The seller needed this done so it was convenient to have it all handled at once so we said yes. We thought that this wrapped everything up nicely... we were wrong. When we didn't get the reports that Monday, we called. He said he had trouble getting into the home, but he also made no effort to contact myself or the seller or our realtors. Our own realtor was really surprised at the delay as most inspectors have the reports within a couple days. It took another 2 weeks for him to get the radon equipment in the house and then to collect it. Meanwhile, he sent a link for the general report, which I noted did not have any IR photos. He also did not send the wood destroying insect report to me or the seller. When I asked about this, he ignored my questions about the photos and said he would send out the report. He sent the radon report to our realtor at some point, because she mentioned the results to us, but he never actually sent it to us. We didn't see the wood destroying insect report at all. I attempted to call and email for MONTHS and got no response, no answer, no return calls. Nothing. The inspection was in June 2018... when I finally got a response, it was August and he just resent the link to the general inspection report. After 3 more emails stating that we needed the other 2 reports as well, he finally sent them with a snippy response that he had sent them before. It was now September 2018. Now, it was at this point that I asked him for a partial refund, he did not complete the agreed upon work (work that they say on their site that they do at EVERY inspection) and did not get us the reports in a timely manner at all and it caused problems with financing. Honestly, he should have at least offered an apology without being prompted. He did nothing. I would take your business elsewhere. You're likely to get a more thorough and timely report, and better responsiveness from another inspector.
S
1 month ago
Friendly in person but lazy
First and foremost, Aaron Flook is not very responsive. He answers the phone sometimes but is not really good outside of that. He does not respond to emails in a timely fashion nor does he return missed calls. I called repeatedly to schedule an inspection and still have yet to receive the confirmation email with his pricing. He said he would resend it because he likely "fat-fingered" typing in my email... still didn't get it. So I submitted a form on his website where I spelled it for him... still no email. I had to confirm over the phone. This should have been a huge red flag, but the reviews said that he was good and he also offered Infra-red photos which can help identify holes in insulation, voids, insulated window leaks, and a few other things and I really thought that would be useful... so we had specified that we wanted the basic home inspection, radon inspection, and the infra-red photos. We confirmed this with him multiple times. This leads to the actual home inspection. He arrived late... without the radon equipment or the IR camera. He said that he would bring it in the next day and that we would get that report on Monday after he picked it back up, so that really wasn't that big a deal. He also said that he would bring the IR camera and take pictures of areas that he thought may be problems. I pointedly asked him to do the entire roof, exterior, and basement interior to look for any cracks that would indicate holes in the building envelope and he said he "had me covered". He continued with the inspection, giving his insight to a few items, including some things that weren't really part of the inspection. He was friendly and easy to speak to and is knowledgeable. At the conclusion of the inspection, he offered to add the wood destroying insect inspection report as he hadn't seen anything amiss and it would pass. The seller needed this done so it was convenient to have it all handled at once so we said yes. We thought that this wrapped everything up nicely... we were wrong. When we didn't get the reports that Monday, we called. He said he had trouble getting into the home, but he also made no effort to contact myself or the seller or our realtors. Our own realtor was really surprised at the delay as most inspectors have the reports within a couple days. It took another 2 weeks for him to get the radon equipment in the house and then to collect it. Meanwhile, he sent a link for the general report, which I noted did not have any IR photos. He also did not send the wood destroying insect report to me or the seller. When I asked about this, he ignored my questions about the photos and said he would send out the report. He sent the radon report to our realtor at some point, because she mentioned the results to us, but he never actually sent it to us. We didn't see the wood destroying insect report at all. I attempted to call and email for MONTHS and got no response, no answer, no return calls. Nothing. The inspection was in June 2018... when I finally got a response, it was August and he just resent the link to the general inspection report. After 3 more emails stating that we needed the other 2 reports as well, he finally sent them with a snippy response that he had sent them before. It was now September 2018. Now, it was at this point that I asked him for a partial refund, he did not complete the agreed upon work and did not get us the reports in a timely manner at all and it caused problems with financing. Honestly, he should have at least offered an apology without being prompted. He did nothing. I would take your business elsewhere. You're likely to get a more thorough and timely report, and better responsiveness from another inspector. Plus they will actually do everything that they agree to do.
E
4 years ago
Very thorough, learned a lot
We enjoyed our home inspection and felt very comfortable with Aaron's expertise. He spent extra time to explain everything to us, as we are first time home buyers. We had an excellent experience and would recommend AM Inspections to anyone.
Response from AM Inspection Services, LLC
Thank you very much for taking the time to give us your feed back. We enjoyed our opportunity to work with you on your new home. I would love to work with you or your friends in the future. Aaron
P
4 years ago
Great Experience
They were bery professional and it was a great overall experince!
S
4 years ago
Very Knowledgable and Helpful!
We ended up using them for 2 different houses. The first house ended up being a wreck. They walked us through and explained all of the issues they found, many of which were health and safety issues. The second house went much better. They still explained any issues but all were minor. We were very happy with them and would recommend them to anyone!