Amada Senior Care
Non-Medical Home Care
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11 months ago
Excellent team of Caregivers
I knew right away during my first meeting with Jay Mann that Amada Senior Care would be the best fit for our home health care. Jay never made me feel rushed as he explained the programs and services they offered. He answered all of my questions and concerns with understanding, knowledge and compassion. It is impossible to describe the impact that Jay and his team of caregivers made on both me and my husband. They truly understand the importance of the job that care providers do and we couldn't have wished for a better team. I would like to mention the four caregivers that took such wonderful care of my husband, Jesse, Annette, Zhane and Tonya, and at the same time helped me by going over daily care plans, tips that I could use when I was alone, and always being so dependable and supportive. I noticed how these caregivers took their time to explain to my husband what they were going to do and that was important to both of us - they truly have the heart as well as skills for this difficult job.
12 months ago
5 Stars??? Really?? NOT.....
This company didn't even last 2 weeks when we hired their services. Our experience was one of sub par CNA caregivers,excuses and a lot of puffing to get the sale. Day 1. Caregiver 30 minutes late saying she got lost. Caregiver was given bare minimum requirement information on the patient from AMADA. She was given a detailed review of daily/weekly needs to support the patient which I sent to AMADA a week earlier to use as a guide. Nothing on my sheet was difficult or out of ordinary for care of someone who is home bound. Caregiver looked at it for 2 minutes and put it aside. Care was ok for the day. Day 2. Same caregiver late again. I called the office and they could not reach her. Caregiver left message for patient on her answering machine 30 minutes late saying she was at WAWA and on her way. I called the office again and got the same response they couldn't reach her but were searching for a substitute. 1 hour late she had someone call asking for directions as she was lost again. I called the office and canceled service for the day. Day 3 substitute arrived 30 minutes EARLY. She gave EXCELLENT SERVICE day 3 and day 4 and the patient was very happy. Sadly, she was a temp fill in and would not be returning. Day 4 New caregiver came to the door a few minutes late wearing a large cow bell shaped clip on nose ring, no paperwork and brought her breakfast to eat during her meet and greet with the patient. She glanced at the daily/weekly patient needs sheet and put aside to ear her breakfast. This caregiver didn't bother to get to know the patient or interact with her unless spoken to first. Any tasks that needed to be done were done only if the patient asked her. She was quite content to sit on the couch and read her book with headphones in her ear until the patient asked for anything. Day 5, Same caregiver, same cow bell, same breakfast, same attitude toward the patient. I called the office to let them know this caregiver was not going to work out. I gave them honest feedback stating on day 2 of her service I waited on the patient more than she did. I asked that she not return to the home and for the office to begin a new search. I was shocked that the company notified this caregiver while on site that her services were no longer needed at this location. She promptly confronted the patient and asked what was wrong. The patient felt uncomfortable as she did not know this person well and felt her safety was a concern if she answered (her words, not mine) I IMMEDIATELY CALLED AMADA AND TOLD THEM THIS WAS UNPROFESSIONAL OF THEM TO PUT A PATIENT IN THIS POSITION. THIS WAS STRIKE 3 IN MY BOOK AND I CANCELED ALL SERVICES AND TERMINATED OUR AGREEMENT. If this is how they started out of the gate I couldn't put the patient's well being in jeopardy in the future. Jay spent so much time puffing their services, professionalism, high standards and ability to meet our needs we felt let down from the word GO. It was like buying a Cadillac from a used car salesman and getting a Moped. Sorry Jay, you didn't earn 5 stars with this family. We would NOT recommend AMADA to others.
Response from Amada Senior Care
As the owner of a company who has a commitment to high quality senior care, the words above are difficult to read, but certainly we respect the opinions of everyone with whom we have the privilege of working. As with all families we work with, Amada is committed to providing the level of care I would require for my own family. We understand the dynamics and expectations of accepting care in one’s home for the first time. Although the start of this case did not roll out as smoothly as we are accustomed to, we were confident that their loved one would feel secure in the care provided once we could establish a good routine. We’re disappointed that we weren’t able to achieve that with this family during our time together, but certainly respect their decision and wish them well. Amada remains committed to A+ level service, as is supported by the Home Care Standards Bureau. Please visit our website at www.amadarichmond.com for a complete listing of our reviews.
1 year ago
THE BEST caregiver EVER!
Not all caregivers are good, as we learned through various agencies. However, Amada sent us JULIA J. who was the most attentive, loving "angel" we could ever have hoped for. Working with Amada to fine-tune our changing needs was a pleasure. They were immediately responsive to whatever we needed, even at short notice. There were never any "billing surprises" and we were immediately notified if upcoming hours would fall into extra charges for holidays (Memorial Day, Mother's Day). This is a far more professional company than many others in our area, and Jay Mann is easy to work with and always attentive to his clients. I also appreciated Jay's initial intake interview in my mother's home prior to services. It offered us all an opportunity to find the right fit for care. This is a very professional company and highly recommended.
1 year ago
Professional , Knowledgeable , Courteous , Compassionate , Supportive
I would highly recommend Amanda to others seeking assistance . As stated in my review title , I feel this accurately describes my experience . When I had concerns or questions they were promptly addressed . I was pleased that there was, overall , consistency in staffing . This made things much easier for me not having to explain things again , but more importantly , it made her more comfortable seeing a familiar face . Jay , thank you for your commitment as we walked through this difficult journey . For picking the staff that would meet our needs . I am truly blessed and grateful to each of them .
1 year ago
My mom has progressing dementia and we were going through a very difficult transition to assisted living - memory care. Amada management met with me, was extremely patient and offered valuable guidance and reassurance. They cared about my mom's situation and background and also about our family. Amada worked with my schedule needs and frequent adjustments, management actually stayed with the nitial caregiver and my mom for a good interval on the first day, to insure a good understanding of mom's circumstance and needs. The caregivers were experienced and often comforted and advised me (as they were experienced with dementia clients) as I dealt with the challenges and emotions helping mom through the transition period - which often caused her to be agitated and resist assistance which she needed. I was able to have peace of mind, knowing she was safe and well cared for, so that I could manage other aspects of my own family and personal life and have some time to visit my own children and care for myself. Amada management frequently checked in and was receptive to feedback and making adjustments. They truly cared and even after we no longer needed the AMADA full time care, continued to check in and even visit Mom. I was impressed with the experience and dedication and will definitely utilize AMADA in the future. Although mom is now settling into an AL facility, I know there will be times when I will need the extra help for hospital stays, when I am out of town, or whenever Mom may need extra attention and care.
1 year ago
Very helpful and friendly people. They were always giving advice and be answering questions during this difficult time. I know they tried to help my Mother the best they could during this difficult time.
2 years ago
Reliable and trustworthy.
My experience with Amada was a good one even after my mother no longer needed their care, they were still willing to assist with advice. I would recommend them highly.
2 years ago
I was referred to AMADA by a nurse, and after a very satisfying experience, I highly recommend them as well. All staff I dealt with were so helpful and accommodating. They put me, and more importantly, my recuperating husband, at ease throughout the time we needed them. Thank you, Courtney, for all your support, with explanations, advice, and “just being a phone call away” Thank you, Jay, for handling all the set-up details, visiting with my husband on his first day of care, and assuring good follow-through. Thank you, Grace, for your care, keeping my husband in good health and good spirits while I was away. We truly appreciate you all.
2 years ago
Jay and his staff really deliver. I was in a complete crisis with my mother needing constant care while rehabilitating from a fall. Jay met me within three hours of my call and his caregiver was right behind him. They were all so kind and you could tell they really care about what they do (especially Jay) They are truly top notch!
2 years ago
Great experience. Highly recommended.
Overall a great experience. Jay had excellent, ongoing communication with us and I always was comfortable with what was going on with my parents, which was important because I live 3,000 miles away! His staff was reliable and got along well with my parents. We won't hesitate to use Amada again anytime we need the extra help.