American Craftsman Restoration

Damage Repair

Valencia, CA 91355

Open Today 24 Hours

americancraftsmansantaclarita.com

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D
8 months ago
Horrendous Response Time. Left our flood, our mold, sitting for weeks unresolved! Refused to return calls.
We were assigned American Craftsman by our insurance company after a hot water flood in our crawl space. After their initial cursory inspection our house, our mold and mold spores, our warped flooring and doors that won't open or shut, have languished for weeks with no forward progress at all! The job manager Brian had to finish some "assessment and remediation plan" before anyone can come out to do anything, before our insurance company is satisfied. Our inspection report has sat on his desk for 5 WEEKS!!! and still he hasn't found time to get around to us. I've called his office, my insurance adjustor has called, the referal company has called ... NOTHING. No a single word of response. His receptionist said, "Yes, I've reminded him multiple times. I'll add another note to his desk about getting back to you. But... he's really, he's just so swamped." (!!!) NO! MY FAMILY IS LITERALLY SWAMPED and has been neglected and overlooked for so long we are now getting sick. If they were so overbooked WHY did they accept the assignment? GREED. What a disaster (the flood) and what a bigger disaster (American Craftsman!)