American Environmental Group

Property Inspector

5655 Lindero Canyon Road

Suite 120

Westlake Village, CA 91362

Open Today 9:00AM - 5:00PM

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1 year ago
USAA members beware
USAA members beware. Read the other comment from USAA members as well showing this isn't an isolated incident. Giving a two star because the initial service was amazing but things went sideways today. Our home experienced a water leak in Nov, as of today we are still working with the insurance company and their preferred vendors to get the home up and going again. American Environmental Group was called to our home in four occasions at a cost of $675.00 - $745.00 for testing. The company is a USAA preferred vendor. As invoices came in we paid them. First payment Nov $675.00, second in Nov $745.00, third end of Nov $675.00. We received and paid all of these invoices. Today I get a call from Cesar in collections who displayed an aggressive attitude immediately after I answered the call. Several times he would accuse me of not paying my bills and how I was avoiding paying the debt incurred. At 830am I was shocked to receive this call. Several comments were made about how AEG has attempted contact and we were avoiding paying the debt. Now why would we pay three invoices but not pay the other? After Cesar threatened to ruin our credit and send us to collections and of course I became heated at this time so he hung up. I called back and spoke to his supervisor Robert and it appears this invoice was never sent to us as they have no proof and no proof calls were made that we didn't answer to. If you carry USAA insurance I would avoid at all costs. All in we have paid $2,095 for sample testing and still have a bill of $675 as noted today. To receive that much money and still threaten people with collections without ensuring there is another issue is disappointing at best.