Appliance Network

Appliance Repair

3102 South Meridian Street

Suite H

Indianapolis, IN 46217

Open Today 9:00AM - 5:00PM

indianapolisapplianceservices.com

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All Reviews

L
2 months ago
The worst customer service I have ever dealt with.
We trusted appliance network with our dryer and paid them $260 to replace the 2 main heating element parts on our Samsung dryer. 1.5 months later the heating parts are not working again. I called appliance network back and had an unbelievable conversation with them. If I could post the audio recording, I would. From my personal experience, I would not advise anyone to use this company.
L
2 months ago
The worst customer service I have ever dealt with.
We trusted appliance network with our dryer and paid them $260 to replace the 2 main heating element parts on our Samsung dryer. 1.5 months later the heating parts are not working again. I called appliance network back and had an unbelievable conversation with them. If I could post the audio recording, I would. From my personal experience, I would not advise anyone to use this company.
R
6 months ago
STAY AWAY FROM THESE JOKERS
I have a home warrenty with HMS. I filed a claim on 19Dec2016 for my wall oven and gas cooktop. HMS contracted Appliance Network of Franklin, IN (AN) to perform the work. AN diagnosed both issues. approx. date was 21Dec2016 and parts were ordered for both units. 2 weeks later, AN returned to install the parts for both the wall oven and cooktop. After the repair, both appliances had the same issue. The issue with the wall oven has been resolved but I am still dealing with my cooktop. The igniter was replaced and that did not fix the issue. AN then ordered an igniter spark module which took an additional 3 weeks. (At this time my gas cook top was still partially functional because only one burner was affected). When Appliance Network returned 13Feburary2017 to install the module I observed the technician proceeded to take apart the gas cook top and in attempting to make the repair broke several other parts. The technician informed me that the unit is unsafe for operation. I smelled gas when the main gas valve was turned on so the gas was shut off and the cooktop is now unusable. Two days later I called AN, because I had not received any communication. As of 13Feb2017 I no longer have a useable cooktop and a house full of 5 people. I was told parts would be in on 27Feb2017, with no communication by 01Mar2017 I called AN who (Chelsea) told me that part hadn’t even been ordered yet. I called my home warranty to file a complaint but other than making a few phone calls to AN they can’t help because AN is now responsible for the damage. When HMS call and talked to Chelsea she informed them that the parts were ordered on Monday the 13th, which was different than I was told. Chelsea (AN) now informs me that one of the three parts won’t be in now until 28 March. This is where my bigger concern is, I have safety concerns with AN repairing my cooktop as this is a gas appliance and this is the 4th time they will have worked on an appliance for me. HMS has informed me that they must give Appliance Network the chance to repair the cook top. My opinion Appliance Network is not capable of fixing this. The communication/ customer service is the worst I have ever seen. The fact that Chelsea has yelled at me and hung up on me is justification that this company in unprofessional and my cook top will not be fixed to my satisfaction. I have also reached out to contact the owner of Appliance Network, J. Milligan and Chelsea will not even allow me to speak with him nor has he answered my request to call.
R
6 months ago
STAY AWAY FROM THESE JOKERS
I have a home warrenty with HMS. I filed a claim on 19Dec2016 for my wall oven and gas cooktop. HMS contracted Appliance Network of Franklin, IN (AN) to perform the work. AN diagnosed both issues. approx. date was 21Dec2016 and parts were ordered for both units. 2 weeks later, AN returned to install the parts for both the wall oven and cooktop. After the repair, both appliances had the same issue. The issue with the wall oven has been resolved but I am still dealing with my cooktop. The igniter was replaced and that did not fix the issue. AN then ordered an igniter spark module which took an additional 3 weeks. (At this time my gas cook top was still partially functional because only one burner was affected). When Appliance Network returned 13Feburary2017 to install the module I observed the technician proceeded to take apart the gas cook top and in attempting to make the repair broke several other parts. The technician informed me that the unit is unsafe for operation. I smelled gas when the main gas valve was turned on so the gas was shut off and the cooktop is now unusable. Two days later I called AN, because I had not received any communication. As of 13Feb2017 I no longer have a useable cooktop and a house full of 5 people. I was told parts would be in on 27Feb2017, with no communication by 01Mar2017 I called AN who (Chelsea) told me that part hadn’t even been ordered yet. I called my home warranty to file a complaint but other than making a few phone calls to AN they can’t help because AN is now responsible for the damage. When HMS call and talked to Chelsea she informed them that the parts were ordered on Monday the 13th, which was different than I was told. Chelsea (AN) now informs me that one of the three parts won’t be in now until 28 March. This is where my bigger concern is, I have safety concerns with AN repairing my cooktop as this is a gas appliance and this is the 4th time they will have worked on an appliance for me. HMS has informed me that they must give Appliance Network the chance to repair the cook top. My opinion Appliance Network is not capable of fixing this. The communication/ customer service is the worst I have ever seen. The fact that Chelsea has yelled at me and hung up on me is justification that this company in unprofessional and my cook top will not be fixed to my satisfaction. I have also reached out to contact the owner of Appliance Network, J. Milligan and Chelsea will not even allow me to speak with him nor has he answered my request to call.
L
2 years ago
Perfect service
A gentleman by the name of Skyler came out to fix our dryer. Her was here right on time, came in, found the problem within three minutes and had it fixed right away. On top of that he heard some other sounds and warned me that there may be problems down the road with the dryer and how to repair if needed. Of course when something else goes wrong I will be calling this company back for all my appliance needs. He was so friendly and made the experience my best I had in any repair service. Highly recommended.
T
2 years ago
We are repeat customers and enjoy a great relationship with Milligans. Tyler R, Principal Broker, Partnered Property Management LLC
M
3 years ago
Superior
First rate. Very reasonable rates. Problem was non-functioning washer (LG Tromm). Even though my washer had to be taken to their shop for service, I was happy that the repairs were done well with no inconvenience in my home. Pick up and delivery were gratis and guys were great. 90-day warranty. Friendly staff kept me apprised of work and time required. Highly recommend. Will use them again.
B
3 years ago
Good experience
I got a great washer and dryer for a really good price. When the washer had issues right after we bought it they replaced it with one that works and it has been working great. Thanks for all your help.