Chimney and Fireplace Installer
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3 years ago
Absolutely unprofessional people!!
This place gets absolutely no stars from me. I never write reviews but the employees attitude and complete disregard for customer service was absolutely appalling and unprofessional. We spoke with the manager who was extremely nonchalant. We are working on some project and were looking for company who can install stove and chimney. The project is something unusual for US, but very common in Europe. Representative Vick showed up, we talked, he measured everything! Few days later he gave us a price we agreed on! Done! Excited and waiting! Looks good, right? We been waiting for week - nothing! Two - nothing! I called him and he said they ordered some pipes and waiting for delivery! Two weeks?? Ok! Three weeks - nothing! I called again! Vick said pipes are on back order! Really?! Ok! I can’t check that info, so had nothing to do just wait! Four weeks - nothing! It wasn’t funny anymore and I start to call them every day! Finally, after 5!!! They put us on schedule! Two guys showed up, very mean and rude (btw Vick - the person we were talking with from day 1! didn’t even showed up) and said it’s not something they doing every day and they not going to do that! They suggested my husband to install it himself and on top of it buy from them pipes they got!!! Really??? They turn around and left! WOW! I was speechless! Absolutely unprofessional, rude, lazy people! If you were thinking to hire them - DON’T! Don’t waste your time and nerves! We been waiting for 5!!!!!! weeks for them to find out they not going to install it? Can you tell me that 5 weeks ago? Absolutely ridiculous! Ooh, and also, we building 4 more same projects in central Jersey, so they didn’t loose just one job, we are talking about 10 thousands now...
Marilyn S. S.
4 years ago
Repair of 110 year old chimney
Approved chimney did a great job repairing my chimney. Thorough and curtious. They came when they said and did the permit for us. Their ceramic lining was best choice so the fireplace flu and draft was not restricted in any way. Important with old fireplace so no smoke feeds back into house. Even the price was reasonable. Highly recommend