Arena Dental Group
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2 years ago
Dr. Thomas and her team are very attentive to each patient, spending adequate time cleaning your teeth and advising you how to take care of your teeth once leaving the office. There are no surprise costs as well which is priceless when it comes to the maze that is insurance.
2 years ago
I’m sorry and I never give a bad review but this office is the worst from the receptionist on to Dr. Thomas!!! I went there trying to give my people a chance to prove me wrong and this has been the worst dental experience I have ever had!!! I was told I needed to extract the tooth and I needed a deep cleaning and 8 small fillings... need to say I recieved the extraction Dr Thomas cut the side of my mouth to extract the tooth and then left my mouth unstitched and didn’t explain to me why she had done so ... and she also left tooth fragments inside my mouth inside the opening because she nor her assistant rinsed my mouth out correctly she barely had water in my mouth during the procedure which I have never experienced! Need to say I went back to finish the recommendations and also to show her that something was aggravating my jaw like a sharp piece of tooth ... she stated oh I got to shave that bone then she said it calculus build up because you need a deep cleaning then she said oh I didn’t have to shave the bone it came right out ... I was livid and in tears the entire time and do you think she took one moment to then explain to me that she didn’t have to shave the bone NO she didn’t !! Dr. Thomas really needs some professionalism courses because she will walk in don’t speak and walk out and don’t even say thank you for coming ... are you ok NOTHING.. smh I will never go back !! I have cancelled my 3 children appointments and we will go elsewhere!!! Oh and make sure your prices stay the same mine changed 5 times!! I was told the total you have to pay is 235$ minding you all I have one of the best dental insurance you can have! Then I was told your total is 100$ but you have to pay the second half tomorrow ... ok next day your balance is 181$ I’m like ok if I paid 100$ the first day and you said my total was 235$ why am I paying 181$ the NEXT DAY! She said oh because you need 11 filings smmh you just said 8 so I gained 3 more in 2 days!! Smmh something is definitely not right with them... BE CAREFUL OF ARENA DENTAL DR.THOMAS!!!! I will give the lady who did my deep cleaning props she was the best one in that clinic and all I can say is that she was not African American !!!!! I’m done!!!