Ascension Transmission Repair

Auto Repair Shop

16022 Louisiana Highway 44

Prairieville, LA 70769

Open Today 8:00AM - 5:00PM

transmissionrepairsprairieville.com

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All Reviews

K
8 months ago
Terrible Service; DO NOT TAKE YOUR VEHICLE HERE
I used this company because they were so close to my house, I'll never make that mistake again. While they did fix the one thing I brought it in for, they came up with a laundry list of other things they needed to do to it. I let them have one, thinking it would help insure better service, but boy was i wrong. When I picked up my truck, all of a sudden the alternator was dead. Id had no problems with it before that, never hesitated to crank. The owner called me and his excuse was "shit happens". Yeah shit does happen when you use a shoddy mechanic shop. Never again guys. I'll gladly take my business elsewhere.
Response from Ascension Transmission Repair
We understand that we can not please everyone 100%, although we always strive to make pleasing our customers 100%, our number 1 goal. We responded to Mr. Kyle's concern by sending 2 of our technicians to his home to pick up the truck so as to not inconvenience him and be charged for a tow. Yesterday we installed a shift cable on his vehicle, so today we rechecked installation and all wiring in the shift cable area @ no charge to the customer. Once the recheck was completed and we concluded that it was in perfect working order we performed a battery load test and charging system test @ no charge to the customer. We found the alternator to be defective and not charging. We charged customer's battery also at no charge as a courtesy. Knowing the customer was upset, the owner of Ascension Transmission reached out to customer personally to let him know that he understood customers frustration. In appreciation of customers business and the amount spent on previous repair the owner of Ascension Transmission offered a discount on the price of the alternator as well as no charge for installation of alternator. Unfortunately customer declined repairs. We reinstalled customers fully charged battery and returned truck to customer in better condition than when we picked it up. We regret that we found no way to solve the customers frustration and concern. We feel satisfied that we did all we could to solve this matter.
T
1 year ago
High quality of service
If you are unsure or nervous like I was of a transmission shop to deal with that would be honest, knowledgeable and reasonable, bring your vehicle to ascension Transmission. I am lost for words to explain how happy iam choosing them to work on my 2012 Honda Odyssey. A special thanks to Robbie (shop lead tech) and his crew for saving me some unnecessary extra expense on parts I think most shops would change.
S
2 years ago
very bad buisness
I have A 2016 Ram 1500 and I wanted to do A gear swap and install a limited slip, I took me two days to get a quote, because the secretary would not call me back, so when I finally got a quote for just labor, it was $346.00.I replied that was good because another quote I had was $400.00, I asked to talk to the shop lead so he could tell me everything I needed to order from Mopar to do this job and he did, I asked about a warranty and he said there would be no warranty because I was buying my own parts and he couldn't make enough money to warranty so I said ok. I made A appointment after I bought $800.00 worth of parts, my truck sat all day and I called twice to get a update, no one called me back. I decided to go check for my self before they closed for the weekend and they have not touched the truck and was going to keep it with out telling me and leaving me with no transportation. I made another appointment, this time the same thing was happening so I went to the shop, they said the mechanic would call me after lunch and he did, but to give me a quote for $900.00 labor. It seems that they just decided they did not want to work on my truck so they over doubled the quote causing me to have to burrow a vehicle twice and order all these parts. This is a very poor way to do business.
Response from Ascension Transmission Repair
Here at Ascension Transmission we pride ourselves in giving the best customer service possible. Keeping our customers informed and updated is important to us. Sometimes the communication between us and customers can get confused and misinterpreted. If and when this may happen we do our utmost to ensure everyone is clear about the customers concern, and make all attempts to correct the situation. our estimating quotes are derrived from a trusted labor guide source used nation wide, leaving little room for mistakes. It's unfortunate that there are times when the price we quote is met with disagreement. We made every attempt to contact this customer to solve this grievance, and were not able to get a response. Rest assured Ascension Transmission will always do our best to please our customers.
D
2 years ago
Professional, Friendly, Honest and Knowledgable
We were traveling through from northern Minnesota and our car stopped engaging into gear as we left the hotel in the morning. As it turns out, the torque converter was stripped and the entire transmission did not need to be replaced. Our tow truck driver was very friendly and helpful along with the lady at the desk in the shop. Our technician was very honest and knowledgeable. We can't thank this company enough for all their help and timely work to get us back on the road again. ~David and Hannah
C
3 years ago
Professional, timely and not overpriced
The staff was extremely knowledgable, professional and more than helpful. I had a need for a quick turnaround and they accomodated that need. Couldn't ask for better.
K
4 years ago
"Family Business"
My second visit to Ascension Transmission.... Again, my experience was being treated like family. They reminded me of the integrity in our own family's businesses; all have which have been taken over by quantity-over-quality. Be here!!! Authentic personal attention came with honest, estimates and prices! -Kenton
L
4 years ago
Tranmissio rebuilt
Everything's great so far ..,
Q
4 years ago
Did good
Did everything in their power to get it done as quick as possible. Did their best to make it as inexpensive as possible. Very nice people. It is apparent that the customer is comes first.
D
4 years ago
I had my trans rebuilt & a tune up done on my F150 two weeks ago & at first I wasn't happy & I wrote a bad review. I wasn't happy because I was told $2800 for trans & $500 on a tuneup but it was a misunderstanding. It should have been $2800 for everything so when I heard $3300 I understandably got upset. I've sinse spoken to the owner & understand it was just a mistake & a miscommunication. Everyone at ascension transmission wanted to make sure my vehicle was done right & that I was satisfied which I am! Thank u guys for your professionalism & hard work. I recommend anyone to go here.
D
4 years ago
I was told $1300 to $1900 for a total trans rebuild. When I get the call back to let me know how extensive the damage is I am told it's gonna be $2800. I told the sales person to button it up & I would take it somewhere else when she told me she would call me right back. Two mins later she calls back & says it'll be $1900 plus tax which comes to $2100 which is what it should have been to begin with. I've had my vehicle back for couple days & still have a strong jerk from 1st to 2nd gear.