A-TEAM Gutters & Covers

Roofer

1490 Torrey Road

Building A

Fenton, MI 48430

License #: 2102204713
Open Today 8:00AM - 6:00PM

roofingfenton.com

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All Reviews

A
4 months ago
Shoddy quality and left job incomplete with no return calls
I had A Team repair a storm-damaged gutter and also replace the trim around several exterior doors, and the quality / service couldn't be any worse. The gutter repair took three visits to get it correct, but the trim work is a whole different story. The company quoted me a price to "replace the trim around my doors", but what they actually were going to do is to just put a cover piece over just the left / right sides, which does nothing for the dented trim on the top piece. When I asked why they were performing the repair this way, I was told by Todd Mrazik (owner) that if I wanted it done correctly, it'd cost more because they would have to remove siding to get the trim behind it. I don't understand how getting a quote to replace the trim AROUND the door turns into a cover-up job on just the two sides. When I confronted him about the quote, he asked "what do you want me to do?" I told him I wanted it done correctly, as quoted. He said he'd return to fix it, but I never heard back from him even after several attempts to contact him. Now I have mismatched trim work, with horrible looking corners / mating pieces, and an unbelievably sloppy caulk job. It's embarrassing to look at, and seriously sloppy to the point that it's hard to believe a "professional" did this work. Even if he offers to return like he has on other bad reviews, I wouldn't want him touching my house again after the mess he left and his lack of follow through and professionalism.
Response from A-TEAM Gutters & Covers
Jeremy, we want to extend our sincerest apologizes. We are constantly striving to improve our company and to provide the best quality service to each and every one of our customers. Sad to say that does not mean that mistakes do not happen and unfortunately in your situation mistakes had obviously occurred. Being a family owned company, quality work and customer service are so important to us. From our memory of two and a half years ago, we believe it was left that you preferred for us to not charge you and to leave it as is. We still wish we could make this right with you because having an unhappy customer is very unsettling to us. Just know, we are very sorry that you feel shorted and did not receive the quality work that you deserve. We would be open to fix your work this week and right any wrongs.
A
2 years ago
Gutters
A Team installed my new gutters last year and the water pours over the edges in my flower beds...i have called many times with very little success getting them fixed...sorry to say i always shop local but should of not did so this time...would not reccomend...
Response from A-TEAM Gutters & Covers
Andrew we are so sorry to hear about this issue that you are having with your gutters. We understand your frustration and want very much to get this problem resolved for you. We appreciate so much your business and wanting to shop local and hope to be able to restore your faith in us. I will personally be around today to take your phone call and will be happy to come to your house today as well to fix this issue. Please call us at 810-208-0473 or on my cell at 517-861-6203.
B
2 years ago
Roof and Siding
A-Team Gutters & Covers where awesome! The roof was done in the fall. The guys worked around the rain and finished the roof in good time. Very professional and answered any questions that I had. Clean up was like they were never here. The side was done in February in the cold and snow. This crew was the same professional and polite. And was will to make changes on the fly, like the boxes for the lights where to small they got the bigger one right away. And we add more insulated wrap, they had it here the next day. This is a good company to hire for your roof and siding needs.
Response from A-TEAM Gutters & Covers
Thank you so much for the positive review! Our goal is customer satisfaction. We appreciate your support and hope that you mention us to your friends and family.
M
2 years ago
Great workmanship and customer service
We loved A team. They did an excellent job on our siding - and we have recieved so many complements! Would recommend them for any home improvement project.
Response from A-TEAM Gutters & Covers
We are so happy that you are pleased with the final results and that others are noticing as well. Thank you so much for your kind review! We appreciate you spreading the positive word about us to your friends and family.