Austin Bus Adventures
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6 months ago
Had such an amazing time with Austin bus adventures. Chris booked the trip . the driver arrived right on schedule. Great trip , I will definitely be booking again with these guys.
11 months ago
Did not deliver as expected
Worked with Chris upfront to schedule party bus and he was very responsive. However, the night of service he contacted us to let us know they had a mechanical issue and would be 15 minutes late. In the end, after several phone calls, the bus was over an hour late and was a converted school bus, not the party shuttle that we had contracted for. We had reservations and were fortunate that the restaurant was able to accomodate our large group after missing our original reservations by an hour. The bus we had was not comfortable or enjoyable.
Response from Austin Bus Adventures
Syndi, I am very sorry to hear about your experience, I assure you that is not normal in our business. Mechanical issues happen and we are big on doing our best to provide you another form of transportation when that occurs. I apologize that you were not happy with the replacement bus. You will be happy to know that we have done what we can to make sure that this doesn't happen again. We no longer have any converted school buses in our fleet. I hope you will let us earn your business again, and to say thank you for helping us become a better business, we will offer you 20% off your next booking.