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2 weeks ago
3 Months Later Bathfitter Job is still not complete
BathFitter removed my jacuzzi bathtub and installed a walk-in shower on May 15 2018. I was initially very happy with their sales person and their product. However, the installer made a hole in the wall on installation day that still ( 3 months later) has not been repaired. They have sent out three employees or contractors on three different occasions and none of them have repaired the wall as promised. The first two said that they were not told to repair the wall, and the third person said he only repairs bathtubs, not walls. Each of them took a picture of the hole in the wall and communicated with someone at the office about what was needed. I have called several times and left my number in response to their voicemail promise to call me back, and I never got a call. It is very difficult to watch Bathfitter TV ads about how they get the job done so quickly when I have been living with an unfinished job for more than 3 months.
3 weeks ago
Today Jeremy came and installed a new shower floor. It looks absolutely amazing. He also did a great job of cleaning up afterwards! Thank you so much for doing such a fantastic job Jeremy. I have used Bathfitter before, in our last house, and was very pleased with the result then too. I have recommended them to many people and will continue to do so!
2 months ago
The installer was punctual and very pleasant and professional. He was able to find the reason for an ongoing small leaking problem that had been a mystery for years, and made the appropriate repair (replaced the tub drain). The finished job was lovely and the clean-up was thorough. And as promised, it was completed in one day.
5 months ago
GREAT SERVICE VERY PROFESSIONAL
I WAS VERY IMPRESSED WITH HOW ORGANIZED & FRIENDLY THEY WERE & I WAS LEFT WITH NO MESS AS A SENIOR I JUST LOVE MY NEW SHOWER WHICH MAKES MY CHILDREN LESS WORRIED ABOUT ME FALLING IN MY OLD TUB
Response from Bath Fitter
Hi Ann, we are thrilled to hear that you loved your experience with our team. Thank you for the 5 star review!