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5 months ago
Not what I thought
Have been trying to get them to come back out and replace some caulk on my parents shower I had installed. There is a huge gap at the top between wall and shower wall, underneath the shower head. Which I am sure has or is going to trap moisture.
8 months ago
Highly satisfied with Bath Fitter installation of shower. Very professional and James the installer was great and cleaned up very well.
8 months ago
9 months ago
We had a very bad experience with a bath fitter estimator. The man was unprofessional and has a distorted perception of the events that transpired. He will not be allowed in our home, ever again. Congrats, we actually have two bathrooms to redo; the first bath was a trial. So you've lost two jobs, plus the PR we're going to share with friends and family. :-( BUYERS BEWARE
10 months ago
Poor Customer Service
Our bathrooms were renovated by Bath Fitter for our home's previous owners. We have lived here for around 18 months. Recently the bottom hinge on the shower door broke. From my first contact with the local office, to the last conversation, I was given the run around. Each time I called I was going to get an answer "tomorrow". No one ever called me back. In the end the answer was a $200 service call (up from $150 the first time I spoke to them). All I wanted was to purchase a part. I did not ask them to honor a warranty. I did not ask them for anything free. I just wanted to buy a part. In the end we were told the part is made by Bath Fitters and that we have no recourse to get a replacement except to pay for a service call. Please do yourself a favor and keep looking for someone who cares for more than how to make the next buck.
1 year ago
WE HAD A VERY GOOD EXPERIENCE WITH THE INSTALLER HE WORKED VERY GOOD AND VERY PROFESSIONAL. I WAS VERY IMPRESSED WITH HOW WELL HE CLEANED UP.