Bath Fitter

Bathroom Remodeling

8371 Central Avenue

Unit E

Newark, CA 94560

Open Today 7:00AM - 4:00PM

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All Reviews

4 months ago
Never finished the work
I strongly recommend NOT using this company. My experience was has been a huge disappointment. It's been several months and the work is still not finished. I have two holes in my wall and no idea when it will be fixed. I have called several times and each time they say someone will contact me to come fix it and that then never happens. I'm going to just have to hire a contractor on my own to finish the work that I already paid them for.
1 year ago
Very happy that I had the work done
The bathtub in my townhouse was the original from 1972 and all the enamel had worn off and the grout was grungy. Bath fitter came in and did the measurements, I picked out the designs, and we discussed replacing the pipes with copper because the plumbing was so old. The project was done in a single day as advertised and I was very happy with the end result! The only slight mishap was a small hole punched in the wall, but they came back the next day and patched and painted it. I had the work done a little over 10 years ago, and everything is still great. I highly recommend bath fitter!
Response from Bath Fitter
Hi Terri, we are sorry to hear that you first had an issue with our location but we are happy to hear that we managed to make things right very quickly. Customer service is extremely important to us. We thank you for taking the time to leave a review about your experience with us. Thank you again for your business!
1 year ago
Extremely bad experience
I have been trying for over three months to get bathfitters to make good on its promise to repair the problems I am experiencing due to the extremely poor installation of my tub liner. They have never met a deadline or kept a promise. I have water draining from the rim of the tub onto the floor because the tub liner was not installed correctly. At this point I am demanding a full refund, and do not recommend that anyone use this company.
2 years ago
4 separate shower installations
In Aug 2017 we booked 4 shower installations, totalling over $23,000 that were supposed to be completed by Dec. It is now April & they have yet to complete the project! Between them not showing up when scheduled several times when we have taken time off work, the continued need to reschedule, wrong parts ordered by them, no one returning our calls, the voice mailbox being full, lying about why no one has showed up, several requests for copies of the invoices to be sent via email after our charge card was billed & being told they were sent @ least 4 times, but never receiving them, we r beyond frustrated, there's no word to describe it! Appalling customer service & basic knowledge.
2 years ago
Love my tub
I absolutely love my new tub. It was amazing to watch the whole process. What the technician did was truly a work of art. He was professional and friendly and worked very hard. And my tub looks beautiful!!
Response from Bath Fitter
Hi Phyliss, thank you so much for sharing your experience! Our team prides itself on delivering an outstanding product that will delight you and your family for years to come. Thank you for taking the time to leave a review.