Baystate Dental of Greenfield


33 Riddell St Ste 7

Greenfield, MA 01301

Open Today 9:00AM - 5:00PM

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All Reviews

2 weeks ago
Excellent service and very friendly!
1 month ago
Great Experience
I hadn’t been to the dentist in a while. I was nervous, but everyone I interacted with was amazing. Grace was welcoming and super friendly when checking in. Dr A and the hygienists were friendly and knowledgeable, explained everything and left me feeling great about my current appointment and future visits (even though I need a couple fillings, etc). I am very much looking forward to keeping my mouth healthy with Baystate Dental.
1 month ago
Dentist lacked compassion. He didn’t cover his mouth and when he talked, while standing over me, he was spitting in my face. He talked in dental jargon and when I asked for an explanation explained positioning and not what he was actually talking about. It took a lot for me to go and he wasn’t not understanding as to my feelings. They hygienist was very friendly and compassionate. Also, the dentist referred me to another dentist not in my network and basically didn’t help me with why I initially went.
2 months ago
My first impression as I walked into the office was confused..your receptionist was half way down the hall...people stood in line in the hallway blocking your workers from getting to the patients..the wait to just let you know I was there was confusing and a long wait..when I finally reached the receptionist I was given a lengthy questionnaire to fill out which I could have had finished with the time I stood waiting to be acknowledged asked for truth is very clear you need another person in your office..the receptionist was very nice and doing her best to keep up with things..maybe one person to greet arrivals and schedule appointments and another to deal will billing issues?..when I was greeted by Chrystal she was very friendly and helpful..I had lots of xrays and she got me through all that ...I met the Dr and he was respectful and helpful with understanding the work that had to be done...I saw Dr Harold.... theatmosphere itself is begining to show wear..some paint and a few pictures on the walls would go a long way in updating the look of the office...I am going to continue going to your office because I feel the people there are very capable of handling my dental issues..I am being honest and hope you take my answering this as helpful ...I gave three stars....improvements in the reception area and the improvements in surroundings for the patient will bring you to the four and a half to five star range ..
2 months ago
Very professional and friendly
It was a great experience. The dr. was very informative about my options. I feel my care there will be at the top of the scale.
3 months ago
Always friendly and on time!
I feel confidant going to this office. Very professional staff and friendly at the same time. I feel very well cared for here.
3 months ago
Dentist was condescending because he had cavities.
The dentist spoke in a condescending manner when telling my son he had cavities. The hygienist suggested fluoride for my son’s teeth and said it was covered by his insurance so he had it done. When he got to the check-out desk he was told it was not covered and told him to pay $30. These are poor business practices.
3 months ago
The customer service was impeccable. Dr A and his team were outstanding
Dr A and his team were amazing. The appointment was for my 87 year old Mom. She was very nervous and anxious. The whole team went above and beyond to make her comfortable and relaxed. Would reccomend to anyone I know. Love these guys!!!!
4 months ago
Super sweet hygienist
I loved the hygienist, she was super sweet and gentle.
4 months ago
All went well except computer failure. No complaints.