Baystate Dental PC - Chicopee

Dentist

516 Montgomery Street

Chicopee, MA 01020

Open Today By Appointment

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All Reviews

J
3 weeks ago
Horrible service.
I have been going to Baystate dental for 6 years now, maybe more Never had a problem. I had the worst experience today while there receiving my 6 months check up. Marcy was so unprofessional. I am a registered nurse so I get the health field. Patients at times can be trying. All I was stating to her as she began cleaning my teeth , I jumped due to the sensitivity from the water pick thing used to clean my teeth. I told her I do not like it. I even asked way back a few years ago to put in my chart never to use. As soon as she put it in my mouth and started using it , I felt such discomfort I was trying to get her to stop and she didn’t. She goes “ I can’t stop it right away”. She was so rude , then she proceeded to argue with me telling me we used it last time on my molars. And she said let’s just try. So, she starts again using the water pic. I then asked her to stop. This woman still kept telling me we used it before. How unprofessional. I simple said can we just clean them without the water pic. Boy she sure didn’t like that. She hardly even scraped my teeth. Finally I just asked her to stop and I left without my full cleaning. To make my next appointment t she said I would probably need to go to a different one as she only works the 7:30am slot. So I just left. It is now 8pm at night and this occurred at about 7:45am and I’m still in shock over her behavior and how I was treated. Joele Thomas
J
3 weeks ago
Horrible service.
I have been going to Baystate dental for 6 years now, maybe more Never had a problem. I had the worst experience today while there receiving my 6 months check up. Marcy was so unprofessional. I am a registered nurse so I get the health field. Patients at times can be trying. All I was stating to her as she began cleaning my teeth , I jumped due to the sensitivity from the water pick thing used to clean my teeth. I told her I do not like it. I even asked way back a few years ago to put in my chart never to use. As soon as she put it in my mouth and started using it , I felt such discomfort I was trying to get her to stop and she didn’t. She goes “ I can’t stop it right away”. She was so rude , then she proceeded to argue with me telling me we used it last time on my molars. And she said let’s just try. So, she starts again using the water pic. I then asked her to stop. This woman still kept telling me we used it before. How unprofessional. I simple said can we just clean them without the water pic. Boy she sure didn’t like that. She hardly even scraped my teeth. Finally I just asked her to stop and I left without my full cleaning. To make my next appointment t she said I would probably need to go to a different one as she only works the 7:30am slot. So I just left. It is now 8pm at night and this occurred at about 7:45am and I’m still in shock over her behavior and how I was treated. Joele Thomas
W
2 months ago
Very professional
Very pleasant
T
2 months ago
I went in for a temporary crown procedure and both the dentist and his assistant were courteous and professional. They asked me frequently if I was OK and continued to make sure I was comfortable. Procedure was painless and took less time than I was expecting
B
2 months ago
Excellent service
Exceptional service very happy with my hygienist did an excellent job
S
2 months ago
no pressure, professional warm and friendly
I have never had a bad experience at Baystate Dental. they have given me information I need to get the correct treatment and did not pressure me into getting more work done than I needed. Unlike a few other area dentists, the treatment was not based on how much my insurance would cover or how much was left in my HSA/FSA. it was based on what was needed. I would definately recommend them and I have recommended them to friend and coworkers.
L
2 months ago
Much improved from my last cleaning!!!
C
3 months ago
I was a little upset because it took them 20 min to get to see me since my appt. was at 12, but I do understand they probably fitted me in to fix my plate. He did a wonderful job and now I can use it to eat. Great Job.
T
3 months ago
Friendly, professional service with a smile!
Baystate Dental and all it's employees are awesome! From the Doctor, to the assistant, the hygenists, and all the front office staff, they're all equally pleasant! Going to the dentist was never fun, but they make it painless and I always feel great leaving. I would highly recommend them to anyone looking for a great dentist.
T
3 months ago
Never look forward to dental visits, but...
The service was very friendly and professional. They are always aware and sensitive to my comfort.