Big Boy Movers


Western National: General Liability/Inland
Idaho: W145823

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4 years ago
Nice guys, horrible movers
I was moving across town (Idaho Falls) with not that much stuff. The people on the phone were really nice. Big Boy movers showed up almost a half hour late and only called a few minutes before scheduled to tell me. That wouldn't have been a big problem on it's own but they took two hours to just load 3/4 of my tiny 800 sqft apartment. In less time, my friends much more professional movers loaded their entire house included two couches and a piano. I called about 1.5 hours in to explain what was going on and Big Boys told me I had to pay them anyway for the two hours no matter what. The rest of their solution was for me to keep my movers there until finished, pay extra for the uhaul time (even though I paid for 4 hours instead of just the 2 I scheduled just in case..and that still wasn't going to be enough because they were late and slow), take a few more hours off of work and then they would MAYBE adjust the price at the end. Instead of two movers, I got a mover, someone "in training" , and his supervisor who mostly watched them and talked on the phone. Most of the time it looked like they were just hanging out or asking me what to load (uhm, the boxes?). I felt like I hired the neighborhood kids to move my stuff. I still was charged the same for a guy "in training" as I would have been for actual movers. So the 2-2.5 hour job lasted 4 hours and only because I fired Big Boy and had my friends' movers finish the job. In 45 minutes the other movers had changed out the old washer and dryer in my basement (it took 35 for BB to even get the other ones out of the house after a discussion on which one is the dryer), put the new ones in, and moved all my stuff to exactly where I wanted it in the new house. 45 minutes. It would have easily taken the BB movers another two or three hours at my expense. So I had to take a full day off of work and hire a second moving company after dealing with Big Boy for a whole morning. The Idaho Falls movers they contract are nice guys but completely incompetent movers. I'm filing a charge dispute with my bank as soon as the Big Boy charge clears.
Response from Big Boy Movers
We will keep our response brief. The customer is correct, that the movers did not arrive on time and that has been addressed. Upon receiving the customer's call, we contacted the crew and discovered that not only was there second loading location the customer had not disclosed but that there was an extended carry length from the door to her truck. Also, her appliances had plumbing issues when trying to remove them. We had a newer mover on the job who was receiving training, but the supervisor, who has 5 years of moving experience, was there not only training but assisting with the load. We understand that the customer's expectations we not met, and upon talking to her, asked to allow us to finish the move (unloading) and we would make it right with her. She declined to do so, upon which she signed the paperwork acknowledging the charges and made payment accordingly. We would have preferred to have had a better outcome by working to resolve a better outcome, but the customer felt that her action taken to stop the move was in her best interest.
4 years ago
Great experience
i used Big Boy Movers on two different days. The employees arrived on time and took care in moving our items into the house. We were very happy with the help from Big Boy Movers.
4 years ago
Good experience
I was very satisfied with the movers. No problems.
4 years ago
Nasty job but easy from them
We had some really bad stained and old carpet to be removed and discarded. We didn't want to touch it, but Big Boy Movers handled it easily. They cut it up so it would fit in and out of doorways easily without marking up the new paint. No brainer to use them again.
4 years ago
High quality of service
This business is top of the line. Maintains contact On time Courteous Prices are reasonable. They come highly recommended! I plan on using them next time
4 years ago
Best moving experience ever!
The Big Boys were prompt quick, and efficient. They were finished loading and unloading in a little over two hours. I was VERY pleased with the high level of service I received.
4 years ago
Just what I was looking for!
I was not able to help my daughter get ready for her move from Idaho to Arizona but Big Boy Movers was there for me! They picked up her U-Haul and delivered it to her house. Then they packed it professionally and faster than they had expected.