Black Velvet Chimney
Chimney and Fireplace Installer
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9 months ago
Today we had our dryer vent cleaned and the service tech did a good job the price was $ 220. Unfortunately I was not home my wife was here He told her we needed a new roof vent She said well it has to be fix the problem is he never mention the price She thought it was all included in the price of $220 Again he did a good job but with when he handed her the bill for $518 it was a shock She Immediately called me and Needless To say I was upset After I over reacted with the service Tech he did discount $100 Reducing the total to $418. I feel that since I'm the one who had arranged this service that I should have been contacted and the price discussed with me before any work was performed ,I know we needed the new roof cap I just wish it had been handled differently and the price made clear
2 years ago
Quality Service, very professional
We had a chimney fire back last winter. Needed to find someone to look at it. Saw one of the Black Velvet Chimney trucks while driving down the highway. Jotted the number down and gave them a call. Pete came out and cleaned and inspected the chimney with the camera. Showed us the damage and explained everything and went over all our options. We decided to have a stove insert installed. Discussed the different stoves and chose one to fit our needs. Very courteous, no pressure. He was prompt, neat and tidy in his work and the cost was very reasonable. I would highly recommend Black Velvet Chimney. Thanks Pete, job well done!
2 years ago
Black Velvet Chimney is now my only choice
First experience with Pete and BVC and I was not disappointed. Conducted a complete inspection inside and out, explained what he found and discussed what were the top priorities. No pressure or effort to generate sales, just an honest evaluation of the condition of the chimney. Pete is good at explaining things and the procedures & materials used if you so inclined and interested like me. It was a friendly yet professional experience and I'll use this company again. I thought the pricing was pushing the the top end but I'm 69 and that may be a factor. Overall, very pleased.