Bowens Septic Tank
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6 months ago
Canceled before they arrived due to terrible customer service from their office, who tried to tell me I had a larger tank than I did to overcharge me. When I produced paperwork to prove them wrong they lowered their price to about $100 MORE than a competitor. They refused to budge and why would I pay $100+ more??? so I cancelled. Their office never bothered to tell their crew, who showed up at my house. When I tried to politely and apologetically ask them to call their office because the job was cancelled, they proceeded to stand in my driveway and lecture me on how poorly I do business, complain how far they had to drive, and expected me to allow them to do the job anyway, scoffing at the $100 price difference. It eventually escalated to a shouting match before they FINALLY left my property. All I asked is they price match. They refused. I cancelled. Their guys still came and lectured me. Never been treated this way by any company in all my years. Just amazing any company can operate this way and employ people of this caliber and still be in business. Caught the entire interaction on my Ring camera, if anyone would like to see the unprofessionalism and hostility for themselves.
Response from Bowens Septic Tank
So sorry that you feel you had a bad experience - but this post isn’t complete truth and is definitely embellished to sound as unprofessionalism. The way this really happened is the customer called at the beginning of the week to schedule the service of his septic tank and while on the call with Bowens’s dispatcher the customer told her the size of his tank and the dispatcher told him then the price to service his septic tank and he then scheduled the work, then today (Friday 12/6/19 ) our technician called customer at 8:17 AM TO confirm appointment and was told to come on out, while the technicians was less than two miles from customers house at 9:12 AM the customer called and said he gave the dispatch the wrong size of his tank so now how much would it be because he found a invoice from a different company that had previously serviced his tank and it had a different size than what dispatch quoted, he then asked us to match a price that was old from a previous company we told him we couldn’t possibly match an old service price but would come do for an amount that was only $25 more than the old invoice he had (not $100) (we have records of the call and all times) So he calls to schedule an appointment days ahead, our driver confirms the appointment before leaving shop, has driven a huge semi from Conyers and is within approximately 5 miles from customers house when the customer called to cancel, this customer calls us at 9:12 to cancel while our driver was turning into his neighborhood after he knew the price that was quoted to him days ahead and he then waits til we get within earshot of his property to tell us he had this same work done previously (years ago) for a certain amount and wants us to match a old price “after we have driven 52 minutes one way to give him professional service... and BTW the technician has been with us for over 30 years with ZERO altercations. Hope this helps anyone who wants the facts. Also we at Bowen’s would appreciate seeing this video so we can post and let our customers judge. Thank you
2 years ago
Better than pink!
This family owned company has been to my house twice in the last 6 weeks. They first corrected the immediate repair, for which a certain "color-themed" company wanted to charge me more than double the price. They also told me what to possibly expect in the future, with my aging system. Then another problem arose, which I had been advised to keep a watch out for. They were here quickly to again provide options, but also made the best possible, and affordable, repair to my 62 year old system. They again provided suggestions how to possibly make it last a bit longer. Wow. Thanks! The biggest point is: They told me what ideally could be done vs. what might happen if I try to repair it, and they did their best to personalize the situation to my needs. Their price was completely fair, they made themselves available based on emergency need, and they swept the street before they left. Thanks to BOWEN'S SEPTIC!
3 years ago
We had Bowen Septic Service come out today 11\16\2017 and what a great job these guys Stephen and Jerry did very friendly and professional we have had our tank pumped out before by other companies but none of them did this good at all great job guys we really appreciate your great service, we will definitely use yall again in three years. I definitely recommend everyone to use these guys thanks again.