Brier Creek Smiles Dentistry

Dentist

2121 T W Alexander Drive

Ste. 109

Morrisville, NC 27560

Open Today 9:00AM - 5:00PM

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All Reviews

K
1 month ago
Terrible Communication
I gave 2 stars because my dental procedures went fine. However, communication is a huge part of customer service and this place really falls short in that department. If any changes happen with your coverage or if you are dropped from your policy in their system, THEY WILL NOT CONTACT YOU. You will have to find once you arrive in the office when they quote you full price for a procedure. Also, if you have to have any fees reimbursed they will reassure you that they will reach out to you and handle everything but DON'T HOLD YOUR BREATHE. You will have to call them to get your money back. When the insurance payment comes back they won't reach out to you to handle it like they said they would. Because of their slow communication or lack thereof, I was charged late payments on my credit card. When I called and explained the situation and how them dragging their feet resulted in my late payments they said they were not responsible. I'm all about customer service and accountability. This place has good service but really POOR COMMUNICATION. I am definitely on the hunt for a new dentist!
K
1 month ago
Terrible Communication!
I gave 2 stars because my dental procedures went fine. However, communication is a huge part of customer service and this place really falls short in that department. If any changes happen with your coverage or if you are dropped from your policy in their system, THEY WILL NOT CONTACT YOU. You will have to find once you arrive in the office when they quote you full price for a procedure. Also, if you have to have any fees reimbursed they will reassure you that they will reach out to you and handle everything but DON'T HOLD YOUR BREATHE. You will have to call them to get your money back. When the insurance payment comes back they won't reach out to you to handle it like they said they would. Because of their slow communication or lack thereof, I was charged late payments on my credit card. When I called and explained the situation and how them dragging their feet resulted in my late payments they said they were not responsible. I'm all about customer service and accountability. This place has good service but really POOR COMMUNICATION. I am definitely on the hunt for a new dentist! I don't reccomend this place to anyone looking for good customer service.
S
3 months ago
High Quality Service
Wonderful customer service. Expedited appointments and clean office. I love this establishment!! I would definitely recommend this dentistry to anyone looking for one.
T
3 months ago
Friendly, Fast, and Fantastic Service!
This was my first visit to this practice, and I loved it! Friendly staff from the moment I walked through the door. Dr. Tran was actually very patient with me, he explained the seriousness of the issues that I need to address. He cleaned my teeth and overall it was one of the best experiences I had a dental office. He made me feel like I had knew him for years! I thank him and his staff for making my appointment at ease. I will be recommending Brier Creek Smiles Dentistry to others.
A
4 months ago
Excellent service as always
Everyone who works at Brier Creek Smiles is always kind and highly professional. We have and will continue to refer people to this practice.
S
4 months ago
Love, love this office. Everyone is always so pleasant and helpful.
A
5 months ago
Great Dentistry
First visit to a dentist in a while im afraid. Was new to the area and decided to go in for a checkup. Dentist and Staff were informative and very skilled. Got a chipped tooth and a cavity filled on my first visit, didn't take any time at all. Will be going back to have two other cavities filled. Was quick and painless!
J
5 months ago
Professional and friendly
Take good care of my teeth. Dr. Tran is very kind an personable and he actually does my cleaning.
K
6 months ago
The dental hygienist need to introduce themselves. But care is great, Dr Tran puts you at ease. Very professional and brings confidence that he know what he is doing.
A
6 months ago
Friendly staff and was in and out in no time