Absolutely horrible..customer service is not there at all..I went there for a 10.00 part..which they have..but would not sell it to me..because I didn't buy the original lock there..I'm an installer..with no contact with the person who bought the lock set..and was looking to buy a standard piece of hardware..if you don't have an original receipt...don't bother going there..and I'd you do buy a lock there..Good luck in the future!!