Chicago Service Solution Group
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Angie and Paul K.
11 months ago
Dependable Service Provider
I have used Chicago Service Group for the last 3 years. We hired them to landscape our new home. They provided us with ideas, designs and sketches of what to expect along with a very understandable written proposal. We received 3 other quotes and decided to go with CSG even though they were not the lowest price of the four total proposals received based on a feeling my husband and I both had throughout the bidding process. It was a comfortable feeling and the fact that we had often seen their trucks and trailers around doing work. Here is our experience: A. When I called the office I spoke with a live person and did not get an answering machine like I did with the others B. The office staff was friendly and accommodating and had the operations manager contact me within one hour of my first call. C. The operations manager set up a estimate based on my time frame and actually was there on time. He was professional, knowledgeable and was not a typical sales person looking to push services on us. After he listened to our thought and expectations, he offered some pros and cons to our ideas. He offered alternatives to some of our original thoughts based on his 25 years experience. He promised us some sketches and design ideas on paper along with visual photos of past projects that would reflect our ideas as well as his. D. We received his email within 48 hours as promised with very clear understandable sketches with notes and photos. He asked us to review and he would follow up the next day, which he did. E. After discussing the designs and came to our decisions on what exactly we were going to do, he provided us a written proposal outlining exactly what we were getting, the materials , the scope as well as job timing and schedule. F. The crews arrived on the scheduled day and time and proceeded to get to work. The crews were extremely hard working and very knowledgeable and friendly. The operations manager was on site several times a day throughout the week long project which gave us additional comfort. G. The finish product looked amazing and turned out far greater than my husband and I had expected. H. The day after completion we did a final project walk through with the operations manager and crew superviser. We signed off on the project as completely satisfied and we were presented with a thank you card hand written by the crew that did the work, the supervisor and operations manager. Nice touch in our book. We have since used them for regular landscape mantenance , we installed a irrigation system last year and installed landscape and accent lighting. They have become like extended family. Next project will be an outdoor kitchen near our patio.
12 months ago
Great Job on our asphalt repairs!
Had the opertunity to work with Chicago Service Group in Oct 2016. Our parking lot at our restaurant was full of pot holes. We didn't want to replace the entire lot at the time and needed to get a couple more years out of it. I worked with the owner who came up with a remove and replace of just the pot holes. They saw cut all holes so they were neat squares and not just patched holes. Then they seal coated and striped everything. My partner came in on Monday and seen the lot for the first time and thought we had the lot replaced. We are completely happy with the knowledge , service, and pricing. It took a while to get scheduled but was well worth the wait.
12 months ago
We are a property management firm that specializes in strip centers and small plazas. We first hired Chicago Service Group back in 2012 to provide a bid for asphalt seal coating for one of our centers. We received a formal quote within 48 hours of our request, although the price was not the lowest , it was also not the highest. We were referred to CSG through a colleague of mine so we decided that we would go with CSG. The job was done quickly, correctly and turned out perfect. They have always maintained professionalism and are extremely accommodating of our needs. We have since used them for all our building and property maintenance and repair needs. We like the fact that we can work with one vendor and accomplish so many different services.
12 months ago
I called Chicago Service Group last April for a quote on services. The staff returned my call immediately and they were on the next day for an estimate. They seems very knowledgeable. The service was completed a few weeks later and I am very happy with the result. I will contact them for other services as well.