Choice Dental Group of Hawthorne
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2 months ago
Extremely poor customer service
If I could rate this lower than A1I definitely would. When you call to make an appointment the call center totally put in the wrong information. Our call today to make an emergency appointment and was told I could see the dentist today at 11:00 a.m.. I went to call the office to find out how much it would be with my dental coverage and was told I had to come in again and the doctor may not be able to service me because when I was there 2 weeks ago he didn't say I needed a tooth extraction. When I was there 2 weeks ago the tooth was not hurting me and I was not in this awful horrible pain for 2 days over the holiday weekend. When I asked The dental office about the price she couldn't give it to me and told me I may not be able to be serviced on top of that the customer contact number that made the appointment for me today at 11:00 a.m. when I called the actual devil office they told me I wasn't schedule until Friday may 30th which is 2 days away. This is the worst dental office I have ever been to there is no privacy the X-ray person does not know how to do her job without hurting the patient you have to wait for ever and I highly do not recommend this dental office or chain to anyone who needs dental assistance. They are disgustingly and competent!!!!
7 months ago
Staff is nasty/rude and unprofessional. I’m disgusted.
Staff is rude as hell. Some lady, whose first or last name starts with a T (Tuu-something) lied on the internal notes on my account saying I’d call to make a payment when she reassured me that my debit card would be charged. A week later (today/Xmas eve)...I notice they never charged my account. I called in and and they sent me to collections, (which most of you staff need to check your fcking attitudes) found out they gave me a late fee. I eventually got ahold of the lady that had called me and I asked her why she wrote incorrect information on my account after she called me and she actually started having a fcking attitude and arguing with me. Said “it’s my responsibility to make sure my payment is on time”. I cannot fcking believe she would even start shit. So unprofessional. This needs to be resolved immediately. Corporate needs to reach out to me now.
11 months ago
Very amused by the idiots that work here
My dentist could not see me immediately when i had a dental emergency so i called them and they said they could so i went immediately...on the phone they said we can help you immediately.and when i got there it was a i was seen by a dentist that could barely speak english and appeard like he probly had a 2nd job 7 11...and may be wearing a explosives vest...office personnel where no better.they were bad.they didnt even know how to bill my insurance..i left.called insurance explained the situation and they sent me to a nice place in Torrance who helped me ON THE SPOT.this place is definitely the worste of the worste.its a ghetto baby.welfare dentist office.NOT FOR PEOPLE WITH INSURANCE.
1 year ago
Very Poor Customer Service
This Dental office is the worst dental office I have ever visited. They has the worst customer services personnel who are very rude and arrogant to their customers. Their receptionist Erica derives joy in hanging up phone on people and her supervisor don't care about it, even after I went to the office to lay my complained about the receptionist attitude. No apology was rendered after my complain. l will never advise any person to visit this dental office due to their poor customer services.