Cindy Smith

Real Estate Agent

4701 Creedmoor Rd

Ste 105

Raleigh, NC 27612

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6 years ago
Very helpful and resourceful
I moved into my townhouse at the end of 2015 summer. When the weather started getting chilly and cold, my water heater decided to quit on me (Murphy's law kicked in). I had a 1 year home warranty so I tried to use that to get a new water heater. Well, what should have been an easy transaction took more than 3 weeks, almost approaching a full month. The home warranty people was being negligent and bouncing me around from one department to another, not getting me the result I needed. I was taking hot showers at my friends houses, at the gym, and near the end- at Recreational Park showers (yeah I was getting very desperate). Tired and exhausted of not having hot water (what seemed like a necessity in the middle of cold November), I told my friend how exhausted I was trying to fight the plumbing company and the home warranty people. She wanted to help and called her real estate agent, Cindy. After a day, Cindy got the home warranty people to contact me and get it sorted right away! What took almost a month took her a day at most, and they apologized for the inconvenience and discomfort they have caused and told me the heater and other cost associated with installation would be covered by them. Not only did Cindy save me by getting me hot water again, but she helped me save about $2,000. She wasn't even my agent, but she was so kind, resourceful and helpful that I wanted to write this review for her. I've met her in person as well, and she is an amazing lady. If I could, I would give her 10 stars and recommend her to everyone I know.