Citracado Dental Group

Dentist

500 West El Norte Parkway

Escondido, CA 92026

Open Today 9:00AM - 5:00PM

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All Reviews

B
3 months ago
Dishonest, over-treating, misleading
Dishonest, over-treating, misleading. This was my experience with Citracado Dental Group after a few visits. My family's previous dentist retired recently and we started going to Citracado a few months ago. I chose them based on their location and online ratings. My family has been treating routinely with our previous dentist and we had no dental problems. At the first check up visit at Citracado, they advised ALL of us that we need "deep cleaning with laser" because they found a couple of "deep gum pockets." My husband declined. I chose to let them do the deep cleaning for my self and daughter, who's in her early twenties, thinking it is a one time treatment (I had to pay for it out of pocket). After we received the deep cleaning treatment, I was told that we need to return every 3 months for "maintenance periodontal care". I thought this was excessive and asked to schedule the routine cleaning instead, which is every 6 months and covered by insurance. Then I was told by Christine, I think was her name, the lady who handled my payment, that because we received the deep cleaning, my daughter and I can NEVER go back to the routine cleaning, because we are documented as having "gum disease" that requires "maintenance periodontal care"; therefore my insurance will no longer cover the routine cleaning! Why wasn't I informed of that BEFORE receiving the deep cleaning!!!!!! Christine couldn't answer my questions and referred to me Teresa, who handles insurance. Teresa never returned my call and when I called her again, she sounded very rude saying loudly "you don't get to pick what treatment you should receive, the doctor does" and "well, if you don't care about your health..." She never answered my question of why wasn't I informed of the financial and insurance impact this treatment was going to cost me BEFORE the treatment, which we didn't need and couldn't afford to pay for out of pocket long term?
M
2 years ago
Prompt and effective
Awesome last minute appt to handle a chipped tooth. In and out in 1/2 hour and problem solved. Thanks a million
V
2 years ago
Excellent service, Freindly, and very professional
Jennifer is an outstanding hygienist. She demonstrates caring for her patients and has their best interest at heart with her treatments.
G
2 years ago
Everything perfect!!
C
2 years ago
Pleasant surroundings and very efficient dental care
M
2 years ago
Professional & Competent
Everyone seemed very patient oriented. It was a positive environment. I sensed that everyone will work in my best interest.
E
2 years ago
A-MA-ZING!!!
I have a phobia of Dentists. I start to sweat when I make the appointment. I cannot go into a dentist office without throwing u. This case, was no different. I called to make the appointment and I let them know of my fear and they said they could work with me. I started to sweat. I went in to check in for my appointment and asked where their bathroom was. I puked. I was called back by Susan (the best!) and was seen by a young doctor (can't remember his name). They were amazing!!! They hooked me up with an iPad and let me sing as loud as I wanted. Susan held my hand the whole time and helped me calm down. They let my husband back with me, which really helped. I would tell anybody and everybody who has a fear of Dentist to go to Citracado Dental. They are amazing! I can't say it enough. AMAZING!!!!!
G
2 years ago
Cusomer care
Always treated with care, kindness and great service.
A
2 years ago
Great service
Nancy was a great assistant and Dr.Robert Jungman was awesome. I didn't even feel the novocaine. Usually it hurts but it didn't this time. Great experience getting two fillings.
C
2 years ago
Warm, friendly and gentle
My daughter was dreading having to go to the dentist, but Jen was very sweet, kind and gentle, which totally put my daughter at ease.