CJ Plumbing And Hydro Jetting
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11 months ago
Knowledgable, skilled, great communication!
It was such a pleasure to work with Carlos. He is knowledgable, conscientious, skilled, and up front and direct about everything. I needed my shower valve assembly to be investigated because the water flow had dropped precipitously after my Dad flushed my water heater tank (bizarre/unexpected side effect - presumably some grit got loosened by that process and made its way to my shower). Carlos came out and determined that the cartridge was so filled up with grit/deposits that he couldn't even extract it (it was stuck into the brass ring). He recommended replacing it and even encouraged me to see if I could get the parts for free since American Standard provides a lifetime warranty. He promised to return once the parts were available and refused to take any payment despite spending an hour at my house! He also insisted on wearing booties into my house and hand-cleaning the tub after he worked on it. Wow! In the end, I couldn't get American Standard to replace it since I didn't have a receipt, but Carlos was able to get the right parts very quickly. He warned me in advance that the old cartridge was so tightly lodged that extracting it could cause bigger problems, and I okayed him to give it his best. With great patience and effort, he safely extracted the old cartridge (and accumulated grit) and installed the new one. My shower is now fabulous and Carlos is the one to thank! His fee was very reasonable, and above all I appreciated his straight talk about options and possible outcomes. I will definitely call him any time I need a plumber again and recommend him to anyone else in the area.