Columbia Basin Denture Care
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2 weeks ago
3 weeks ago
Excellent, courteous, professional service, undesirable results.
My very first "economy" denture, by Josh, felt and fit GREAT! Unfortunately, when I smiled, there were no teeth visible. I used it for quite a while, enjoying it, and after a while, it broke. They repaired it for I think $100. It broke a few more times with similar results. I asked for a reline, but Josh "didn't want to waste my money", as we'd been discussing implant dentures. After 4 or 5 hundred dollars spent repairing the economy denture, I finally went in and asked for a new, "top of the line" denture, and was attended by a new denturist. He recommended metal, with a divot in the top to, "allow temperature to quickly translate to the roof of my mouth". I agreed, not having much experience with dentures. I paid in full, in advance. Impressions were taken, and I was asked to come back for the "wax fitting" to sign "approval of appearance",and it did look good, but the wax model would not stay in, and the feel of the bite was unbelievably un-natural. I expressed concern, but was told, "it will be taken care of before we finish. Fast forward, I get the denture, it looks GREAT! It wouldn't stay in my mouth, and the "bite" was completely wrong. I spent a month gluing it to my mouth with Polygrip, but it still chewed my mouth up. I went home to the farm up North for Thanksgiving, wearing the economy denture because the "top of the lie" denture was unwearable. The first night there, my brother made me a steak. The economy denture broke again. My mother, seeing my smile, but no teeth, was worried. I told her "I have a new denture that looks nice, but it keeps falling out of my mouth".She IMMEDIATELY called her denturist in Canada, and set me up for a denture. I had to cross the border two times in 3 days, and had a new "prosthetic", reinforced with some sort of space-age micro fibre for $1250 Canadian, (about $900 US). It looked great, and fit, and felt, like my economy denture. It LITERALLY vacuumed itself to the roof of my mouth. Upon returning to the Tri-cities, I went in with my top of the line denture and told the new denturist that my new denture won't stay in, and handed it to him, along with my economy denture saying, " this one does". He said, "let's have a look". He reached in my mouth and could hardly pry the Canadian prosthetic out. Things got a bit tense after that. I asked him why he couldn't make me a denture like my Canadian one, and he got a bit testy and defensive, saying, " I thought this was the best denture for you!" I told him that it wasn't working, the bite wasn't right. To his credit, he gave me a free reline, and I told him,"I'll wear this for a few weeks and give it a fair shot". Unlike before, it "sort-of" stuck to the roof of my mouth. BUT, when I coughed, it fell out. When I ate soft food, the divot that was supposed to conduct heat just wadded up the food into an icky ball of mush that I had to constantly scoop out with my tongue as I ate. If I ate chewy food, it jumped all over in my mouth as I chewed my food, once again tearing up the inside of my mouth. After 4 weeks of trying, I returned to the Canadian prosthetic. I took my top of the line denture back, to the incredibly professional and nice ladies at the front desk, and gave it back. They wanted me to hang around for a few minutes to talk to the new denturist, but I told them I already had. They said "it sometimes takes a couple appointments", and I said, "I don't think any appointments will help". The problem is, the back teeth were so long, it forced my jaw into an unnatural bite. I don't know that it can be "fixed" without starting all over again on a new denture. I didn't want to risk having the new denturist getting "testy" and defensive again. This is NOT to say that at any time I was not treated with impeccable courtesy, professionalism, and respect, everybody there are INCREDIBLY professional and friendly, plus, they have GREAT magazines read. I just received a denture that didn't work for me. So yes, a Canadian denture in three says for $900?, Or my top of the line denture that hurt for $1500. What can I say?
1 month ago
Highly professional quality dentures service
On time. Thanks to Joshua & staffs, Quality service & care at Columbia Basin Dentures.
1 month ago
Very professional. Quality care.
Always on time. Great service from the minute you go in.
2 months ago
Professional and caring experience
Thanks to Joshua I now have a great smile and great fitting dentures. The experience was so easy and all the staff were always very polite 😬. Thanks!
3 months ago
Josh was recommended by another dentist and I'm so glad I went to him. He took care of my problem the first day. I would recommend him to anyone. Great office staff.
4 months ago
Great customer service
Josh is great very professional . I will recommend him to everyone
4 months ago
Josh Brooks is Amazing!
My mother has a very sensitive mouth. Josh Brooks allowed extra time in her appointments to calm her senses. On one occasion she was still concerned so he made an appointment with the dentist to have her gums numbed so she would have a positive experience. He is always kind and cheerful. He is amazing!!
4 months ago
Great professional service
Let's face it, nobody wants to go to a denturist. But if you have to visit one in the Tri-Cities go to Columbia Basin. Great and professional service.
5 months ago
Great people and great service
The appointments were always when scheduled. I was treated with respect. Overall I am pleased.