Compu-Tune Up, Inc

Computer Service

1726 Allied Street

Charlottesville, VA 22903

Closed Today Closed

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All Reviews

9 months ago
Amazing service; professional and affordable
This company made my laptop like new again! The warranty had just run out, which was a bummer for this grad student. But their technicians were competent and ethical; they fixed my computer and their pricing was more than fair. Highly recommend for personal or business computer problems!
11 months ago
I'm a grad student who, with poor oversight, didn't back up the last two week's worth of work when my Hp Spectre x360 (only 2 years old) blew the motherboard. (Suspiciously, Best Buy sold me a universal charger two days prior that they said would work for my laptop after mine was damaged, and the first time I used it to fully charge my laptop, my motherboard fried... Beware to buy a charger from the MFR, and not a plain universal one -- not even from a store like Best Buy-- if you have a higher end laptop.) I went to Geek Squad at Best Buy in Woodbridge and they confirmed my motherboard was fried. After holding my computer and external hard drive for nearly 3 whole days for a mere data transfer, they said that my SSD was also fried in the process, and that data recovery would be a 1k+ expense that may take upward of a month and without guarantee anything could be salvaged. After this horrible news, I was not allowed to pick up my laptop and my external hard drive until the next afternoon, as Geek Squad is now an appointment only basis, even to just pick up your laptop when nothing could be done. I was devastated, went through all 5 stages of grief, 3x, in about 30 min. After I calmed down, I did some research and thought something seemed really fishy here, and I wanted a second opinion. Hopeful, I researched data recovery companies in Charlottesville and was relieved to see hope awaited me just on Allied St, at Compu-tune. I called in and explained my situation, asked for their advice at that point, and Mike said to bring it on in and he and Jeremy would see what they could do. They said some of the details I provided gave them hope the SSD may be intact. So I drove straight from northern VA to Compu-tune and Mike came out and looked at it right then and there (they even remembered who I was, from my call before), took the laptop apart and confirmed a fried motherboard. When I explained what Geek squad said about my SDD (that it looked like it had no partitioning or formatting, wasn't even initialized aka wiped clean of all data), he simply said, "Well, we'll just see about that." He fished out my SSD, plugged it in in the back room, and like a miracle from on high, everything spins up. Everything. I got ALL my files back. I nearly cried with relief. Jeremy and Mike let me pull my files off myself and download them onto my external right then and there, and the best part is, they gave me a discount and I ended up paying less than 1/4th of what I would have paid Geek Squad to do it. Jeremy then looked more closely at the motherboard, did research on parts, came up with an estimate for me to have it repaired but he and Mike recommended that I buy a new laptop as the damage was extensive. It was so refreshing to have someone suggest what's best for you, and watch out for you, rather than try to get more money out of you, and I appreciated that honesty and integrity so so much. Jeremy also researched the specs of the charger and more information also suggested a high probability that this universal charger was not, in fact, compatible with my model's circuitry. They went above and beyond to explain things to me, check out information for me, and gave me all the time I needed to comb through all my files and pull out what I hadn't backed up. I am in awe and so, so, so grateful for their kindness and willingness to look at things right then and there with me. This is the best service I have received at any kind of tech support, hands down, by a mile. By TWO miles. I am so grateful. If you're looking for a last ditch hope, or even just to square away some things on your laptop, GO HERE. They are fast and professional and have such reasonable prices; this is where I will go to from now on with all my computer woes. Thank you!!!!
3 years ago
Great service
I was so impressed with the service when they fixed my husband's laptop. They are friendly and are so easy to deal with. And price was very reasonable. Definitely have my business from now on.
6 years ago
Simply The Best!
I have taken many computers to Jeremy and his staff to be worked on and each experience has been a good one. Staff are knowledgeable, helpful and friendly. prices are reasonable too and the best thing! i have never had to wait a long time for it to be returned. Thanks Compu-Tune Up!.
6 years ago
Compu-Tune Up is the best!
Whenever I have had any sort of computer malfunction over the past 5 years, I have gone to the fine people at Compu-Tune Up and they have always been able to fix it. Every member of the staff is courteous, articulate and completely focused on whatever it is that has brought you in the door. From the moment you walk in and start to explain your 'issue' they are working toward the solution. They have always been successful in resolving my computer problems. They also are great about giving you a call to update you on what progress they have made and how much longer it will take to have your computer ready for pickup. They are also very fair about what they charge you. They give you honest work for a very reasonable price. I have recommended Compu-Tune Up to many friends and clients over the past 5 years, because I know these are people that you can entrust your computer to without a second thought. It is in good hands with Compu-Tune Up.
6 years ago
Very Satisfied
I've had three visits from Compu-Tuneup in the past year and am completely satisfied because they explained how they solved the problem.
Response from Compu-Tune Up, Inc
Thank you for the great review Laurence, we really appreciate it! CTU
6 years ago
No complaints from me. It is always a pleasure to work with.
Response from Compu-Tune Up, Inc
Thank you for the review Shirley, we really appreciate it! CTU
6 years ago
Great service
The staff at Compu-Tuneup Inc are very helpful and knowledgeable. They fixed all my problems. My i-phone, i-pad and laptop all needed to be up dated and synced. They got them all working again and working together. They backed up all my pictures and videos from my phone. There were about 4 years of projects i had worked on in my phone that i did not want to loose. Once that was done i felt a lot better. The service was fast and i was able to use all my devices again soon after i dropped them off. I travel for work so that is very important to me. I would highly recommend then for all your computer needs. Thanks, Jonah
Response from Compu-Tune Up, Inc
Thank you for the great review Jonah, we really appreciate it! CTU
6 years ago
Kreela was a delight to work with. She explained what had happened clearly and gave me some great tips for keeping my machine in better shape. Definitely one of the reasons that I keep bringing my business to CompuTuneup.
Response from Compu-Tune Up, Inc
Thank you for the great review Jim, we really appreciate it! CTU
6 years ago
Have an emergency there the ones!
We are a local business in town the services they provide us is a great value to our operations here they have never left us hanging always responded quickly to our computer problems, upgrades, back up services. They are a company you can rely on.
Response from Compu-Tune Up, Inc
Thank you for the great review Chris, we really appreciate it! CTU