Corpus Christi Overhead
Garage Door Contractor
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2 years ago
No show No call to our 3:00 scheduled appointment. When I called to ask if Mr. Martinez was coming to the 3:00 apt, Shelly said "it has been moved back to 4:15". I explained that I took off work to make the 3:00 appt, and she never apologized, she said "well its now 4:15". So I said I would call her back to see if my husband and I wanted to continue business. My husband was not happy. My husband called and wanted to talk to Mr. Martinez and tell him what horrible service we are having with this company. Again Shelly answers and while my husband is talking Shelly starts talking over him and made the situation worse and when my husband lost it with her, she hung up on us. Now we are beyond upset, call again and Fred answers. This guy "Fred" was so unprofessional and rude, told us not to get Sassy. So here we took off work to discuss getting a new garage door and no show, no call from anyone from this company. And when we call to get an apology and find out what the heck is going on with this company .... Well never would I ever give my business to these people. Good friend of mine has rental property and needs a few doors and was waiting to hear about my experience on who to use. Not these unprofessional people. Thank you Shelly and Fred for helping us not pick you.
3 years ago
Called them on a Monday at 8:30am and talked to a very nice young lady that took my information. She gave me a quote for the spring replacement and said the Tech. would be calling me late morning. At about 9:45am Tech. named Joseph called and said he was on his way. He arrived at !0:00am and went right to work. Very nice young man, and he removed the old springs and installed new ones in record time. He even let me watch, and gracefully answered all of my stupid questions. Adjusted and lubricated all the moving parts and pulled out of my driveway at 10:35am. Excellent job Joseph! It's so refreshing getting this kind of customer service. I wouldn't expect this quick response every time, but I will definitely use this company, and highly recommend them.
3 years ago
The spring in our garage door broke. It was replace and the service person was very professional.We were quoted a price and that's exactly what we were charged. Will call them again if needed.
3 years ago
Outstand fast and efficient customer service!!
This company is GREAT!! I needed service the same day I called and I got it! This company is less expensive than others I called. I was quoted one price over the phone and that's all it cost me and the service included parts, I believe. The other company's were quoting me a price per hour plus parts. Who needs that?? Wish I'd found them sooner!!!
4 years ago
Exceptional Company!! 5 Star rating if there were more stars I would give them!! I called Industrial Overhead Door On a Sunday morning and they actually came out and fixed my door. I thought I was going to be stuck at home, but I called by chance since no other company has this 24 hour emergency service and I lucked out. the guy came out was very courteous, he even took the time to show me how to keep my door lubed. I was very impressed and would highly recommend this Garage door company to everyone. Thank You Industrial Overhead Door! Mrs. Gloria