Cottman Transmission and Total Auto Care

Auto Repair Shop

7928 North Tryon St Suite A

Charlotte, NC 28262

Open Today 8:00AM - 5:00PM

cottmanofcharlotte.com

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All Reviews

L
2 months ago
Stolen items, smoking inside the car, poor customer service
This place is horrible--- they left my car smelling like an ash tray, used all of the gas and rummaged through the car looking for anything valuable. The manager did nothing. So glad that I didn't have them do any major work. Very incompetent. Try AAMCO instead---at least they don't take your car for joy rides and then threaten to charge a "storage fee" after they took 3 days to complete the free diagnostic. Shame. They shouldn't even be in business.
J
1 year ago
Electrical Services
I'm not going to beat around the bush with my compliment, actually this isn't a compliment rather an experience I wouldn't push off on the worst pwrsin in the world. This place had my car based on the fact that the Grandsons both Kalib and Chris had informed my husband that they could repair my vehicle's electrical system issues. These gentlemen had my car towed from my home to their shop free of charge, which I will say they do for free if you live within 15m of their establishment. I stress this only because they made the towing seem as if it were something you were saving when indeed its a service they offer for free. After a month and continously asking about my car, NOTHING!!!! I had become aggrevated with the misleading and unexplained time of completion I go to the shop and was told that Kalib and Chris were told by Mr. Dennis that our car he cojld not fix but these two gentlemen never told me this and strung me along for well over a month, and then had the ordacity to tow my car home without me knowing. I just happened to go to their shop because I'd run tired of wanting to know the status of my repairs. There's way more to this story, however they towed my car home without my knowledge, and after inspecting my vehicle I later find that not only did they mistreat me, but there was physical body damage to where someone hit my car and cracked the bumper and broke the signal light. I've been told its not their fault, thst they had nothing to do with it and that they were NOT going to be responsible because this was not something they were going to be liable for and my car is not only NOT fixed, but in need of further repair to fix what was damaged on their property, under their supervision. I cannot tell anyone NOT to utilize this company based on my experience, but to be careful of who is doing anything to your belingings. Let this story be a learning example to ALWAYS check someone's credibility not just word of mouth before conducting business. Signed Angry Car Owner
Response from Cottman Transmission and Total Auto Care
Please speak with us about this further in an email to charlotte@cottmanauto.com that includes your most current contact information and your availability. Thank you for your time. Respectfully, Cottman of Charlotte
T
2 years ago
I would like to compliment the manager at this location. He was very up front about all work to be done at time of our first initial meeting. He spoke to me on a very professional level as well straight to the point and didn't seem to have to try and figure out what to say or how to feed me any bs. I had asked a few friends before taking my vehicle to have the work done and all told me to go see David at Cottman, there exact words were he will no bs you, he will tell you what is wrong and give you a fair price to repair. he will not try and bait and switch you at all. Well I would like to say that is what I got, honesty and fair pricing. I will make it a point to tell anyone that ask to go see David. I was very pleased and glad I did choose to take a chance.
Response from Cottman Transmission and Total Auto Care
The trust of our customers is extremely important to us, Terry, and that is why we always offer the kind of honest and straightforward service you mentioned. Thank you for sharing your five-star experience. Gratefully, Cottman of Charlotte
F
2 years ago
Free transmission diagnostics
Response from Cottman Transmission and Total Auto Care
We're delighted to know you found value in our diagnostics! Please come back again the next time you need assistance with your vehicle. Gratefully, Cottman of Charlotte