Cottman Transmission and Total Auto Care

Auto Repair Shop

5970 East Virginia Beach Boulevard

At Janaf

Norfolk, VA 23502

Open Today 8:00AM - 5:00PM

cottmanofnorfolk.com

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All Reviews

E
1 year ago
Unacceptable Service and Unprofessional Owner
I will keep this simple. I had my car in for AC repair 7 or 8 times within 2 years. It is still not working. Never take your car there for ANYTHING. I will send a more detailed review after I calm down.
Response from Cottman Transmission and Total Auto Care
If there is anything we might do to earn back your trust, please let us know in an email to norfolk@cottmanauto.com. Respectfully, Cottman of Norfolk
P
2 years ago
Dear Mr. Chairman, I wanted to commend Cottman Transmission, 5790 E. Virginia BLVD. Norfolk, a BBB accredited member. In September 2010, I had a transmission rebuilt at another local business based on the recommendation of my dealership. The service was poor and within a year I had returned with the same problem. It was fixed under warranty; however, the problem returned shortly. Because this vehicle was not a primary vehicle, I did not pursue having the issue fixed. This changed when my wife's vehicle was totaled and she required this vehicle as her primary transportation. Based on the poor results thus far from the original shop, I look for an alternative. I selected Cottman Transmission because they were a BBB member. The time and effort expended to identify the problem was significant. I was kept informed and advised of my options. The professionalism and expertise I received from this business reflects most positively on the BBB and its member's. Not only to I admire their perseverance in finding the problem but also their overall superb customer service. This is the second time I have selected a business based on the BBB accreditation after an unsatisfactory experience with a non-BBB business. Cottman Transmission has sold me on the value of using a BBB accredited business the first time.
Response from Cottman Transmission and Total Auto Care
Our team is glad to read we could help you out with your vehicle's transmission problem, Patrick. Our goal is to provide exceptional service, which is why we're thrilled you experienced just that during your visit. Take care, and we'll see you next time. Gratefully, Cottman of Norfolk
F
2 years ago
Talk to Don Taber about all your auto needs. He's honest and will take good care of you and your auto.
Response from Cottman Transmission and Total Auto Care
Thanks for the great feedback! Honest and professional service is what we do best, and reading our team always provides this to you makes us proud. Gratefully, Cottman of Norfolk