Countywide Heating & Cooling, LLC

HVAC Contractor

6981 Willing Street

Barnhart, MO 63012

st. louis county: HVR5421
st. louis city: LC9767464
jefferson county: M228

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All Reviews

1 year ago
A company you can trust
This company is a total gem. I feel that they take good care of me and really have my best interests in mind. How often do you feel that about any company? This has been true for several years of maintenance on my cheap, builders' grade system. It lasted 13 years and never was very reliable. Your HVAC system is like your car-- you need it, you don't really know how it all works, so you need to be able to trust what the service guy says you need to do. They never once complained about my cheap system, they replaced only what they needed to to keep it all working. They never pushed a sales pitch on me. They scheduled quickly and at my convenience, their charges were reasonable, their technicians knowledgeable and down to earth. (Thanks, Bryce!) So recently when things suddenly started to deteriorate rapidly, I brought up replacing everything. They talked to me reasonably on the spot and provided an immediate written estimate. At the time I didn't know how their estimate compared, but I got two other estimates and... I couldn't believe the discrepancy. This was not apples and oranges, this was comparable equipment. My conclusion was that you really are paying for the "big city" companies' advertising, brochures, and uniformed "comfort specialists." And I thought, "Why do that?" when I already liked and trusted this company. So I had them install a modest but adequate system (it's Ruud components compared to my former Goodman ones, which is quite a decent upgrade.) It took one work day. My better half, who is a physician and not easily impressed, texted me when I was at work, "These guys are nice, but also total pros." (Thanks again, Bryce and Chris!) That pretty much sums up the whole company: nice, total pros. I heartily recommend them.
1 year ago
Countywide is perfect if you want to pay for a job that won’t be done right or get finished! We paid $4700 to install an air handler and AC unit. Countywide also said they would put in a smart thermostat for us. We originally had one thermostat, Countywide removed this thermostat and attempted to put in a smart thermostat. Countywide was unable to get the smart thermostat to work with our AC and heater (boiler). Countywide’s attempted solution was 2 thermostats, a smart thermostat for the AC and a regular (dumb) thermostat for the heater, this would have been okay, but they couldn’t get this to work either. Counywide visited our house 8 times to try get the thermostat working and they still were unable to do so. Countywide should have simply said they were unable to put in a smart thermostat and put in one regular thermostat – that would have been a fine solution. Sadly, they left me with no working thermostat for the AC – and they tried to charge me for their time on their last visit – which still left me with a non-working thermostat. I tried for several weeks to speak with Dave, the owner at Countywide, but he never took or returned my calls. I called another contractor who was able to get the AC and heater working through the smart thermostat in 2 hours. In summary, I paid $4700 for a new ac and Countywide didn’t leave me with a way to turn it on. If customer service is Countywide’s #1 focus, wow!
Response from Countywide Heating & Cooling, LLC
Mr. Muck, we appreciate any and all reviews, good or bad, of our service. We will continue to build and improve our customer service. Although we may not agree with your assessment, we have decided to adopt a new policy of not installing any customer provided products or equipment.
2 years ago
Awesome service-friendly staff
Great service from the phone call with Jessie to the end product of the installer.
Response from Countywide Heating & Cooling, LLC
Thank you Michelle! We hope to work with you again in the future and continue to service all of your HVAC needs.
2 years ago
I was able to get the first appointment on Wednesday at 8am. Countywide called and texted the day before to confirm time. The serviceman, Bryce, arrived on time and was quick to diagnose the source of the problem; condenser had froze up and the outside a.c. Unit was in sore need of a cleaning. He shut off the cooling system to allow it to melt and said he was off to another job, but would return later in the afternoon to follow up. Bryce did return and checked the level of coolant and had to top off the unit. I was very pleased with the work done. Bryce was efficient, courteous and knowledgeable. I would recommend Countywide to anyone for excellent service.
Response from Countywide Heating & Cooling, LLC
We appreciate your business Marc and we will bring the same level of service and convenience to anyone you send our way. Thank you for choosing us for all your heating and cooling needs!
2 years ago
This is the only company to call for any. Heating /Cooling needs. Debra in the office was understanding with my repair bill. Bryce the technician went above and beyond getting our a/c system up and running. My repair was not your normal 1 hour in and out job. Bryce stuck with it and fixed it. Bryce took the time to explain the problem and offer cost effective repairs. I've already recommended this company on Facebook. Thanks again Countywide you are THE BEST.
Response from Countywide Heating & Cooling, LLC
Thank you so much for your confidence Tim. We thank you for your business and look forward to providing you with your heating and cooling needs for years to come. We appreciate your business.
2 years ago
We love working with people of integrity. Countywide fits the bill!
The one to one touch during scheduling was awesome, and the automated follow up kept me reminded of our appointment. The tech was thorough and conscientious. He made sure the unit ran long enough to get an accurate reading before pumping unnecessary materials into the system. How cool is that!? We look forward to doing business with Countywide for years to come.
Response from Countywide Heating & Cooling, LLC
Thank you so much working with us Kathy and we appreciate your business. We are also looking forward to the many years ahead of keeping your HVAC equipment clean and functional.
2 years ago
Extremely exceptional service!
They were very truthful about the work done and we were given the best possible deal for the air conditioning unit and warranty. Also walked us through each step of the air-conditioning update.
Response from Countywide Heating & Cooling, LLC
It was a pleasure assisting you with your Air-Conditioning unit. We hope you will recommend and use us for all your future HVAC needs.