Crouse Brothers HVAC, Inc.

HVAC Contractor

208 North Street

Elkton, MD 21921

Open Today 7:30AM - 4:30PM

crousebrothershvac.info

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All Reviews

N
1 month ago
Totally incompetent
Crouse Brothers came to my home to do an annual service on my Bryant heater in the early fall. They said everything was fine. Several weeks later , the unit stopped working . They sent a tech that spent several hours trying to “rebuild”a part. He could not get the unit started. They sent, as per their receptionist, a more senior tech the next day. There were mud bees and a dead bird in my exhaust....... the part that their tech spent hours trying to rebuild was not even faulty. The unit has now stopped functioning again. They sent Toby who said that it was the “igniter”? and that they had to order the part. The next day, Eddie and an assistant showed up with the part but after several hours said that the problem was my regulator and that I needed to contact the gas company because they never put methanol in the tank which was causing the regulator to freeze up. Gas company came and the problem is NOT the regulator. Someone from Crouse called and said they were on their way and then called back 15 minutes later and said that they needed to order another part without even looking at the system and that they would try to be here in 2 days! I am already on day 4 without heat! If you want to be cold and frustrated out of your mind , call these clowns👍
N
1 month ago
Totally incompetent
Crouse Brothers came to my home to do an annual service on my Bryant heater in the early fall. They said everything was fine. Several weeks later , the unit stopped working . They sent a tech that spent several hours trying to “rebuild”a part. He could not get the unit started. They sent, as per their receptionist, a more senior tech the next day. There were mud bees and a dead bird in my exhaust....... the part that their tech spent hours trying to rebuild was not even faulty. The unit has now stopped functioning again. They sent Toby who said that it was the “igniter”? and that they had to order the part. The next day, Eddie and an assistant showed up with the part but after several hours said that the problem was my regulator and that I needed to contact the gas company because they never put methanol in the tank which was causing the regulator to freeze up. Gas company came and the problem is NOT the regulator. Someone from Crouse called and said they were on their way and then called back 15 minutes later and said that they needed to order another part without even looking at the system and that they would try to be here in 2 days! I am already on day 4 without heat! If you want to be cold and frustrated out of your mind , call these clowns👍