D & L Auto Body & Towing LLC

Towing Service

1219 Berlin Turnpike

Berlin, CT 06037

Closed Today Closed

berlinlocaltowcompany.com

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All Reviews

N
4 months ago
Hostile and Fraudulent Experience
Myself and my husband are writing this review to report the horrendous and unacceptable experience with the contracted servicer D&L Towing. In particular, the owner John Mecci, was initially obscene over the phone both to myself and my husband (using the word c word) and hung up on us twice. He also was extremely unprofessional and contacted us on his personal cell phone via text message. We finally were able to talk to a receptionist named Linda who finally told us what we needed to retrieve the car as John refused to tell us anything but that he wouldn't release it to us. When we went to the facility to try to resolve the situation, we interacted with a receptionist and I recorded the entire transaction of $204 from start to finish. The audio recording is geotagged to the location with a timestamp of 10:40 AM. It can be heard the receptionist telling us where the car was and that we were all set. We were given a fully completed receipt which I have also attached an image of. It can also be heard my husband counting out the numbers of twenties needed and myself counting out the four dollars in change. The owner's voice (who was unseen behind the counter) was heard by my husband as he referred to me as a "ho." The receptionist seemed embarrassed and apologetic at this incident. As we were leaving, a man without a uniform or anything that would tell us he was associated with D&L walked by as we were pulling out. We paid no mind as we had finished our business with the company. Not 5 minutes later, we received an aggressive text message from John (the owner) who presumably was the man who was outside. He threatened to file formal false accusations of attempted vehicular manslaughter and larceny against my husband and stated he had already called the Berlin police to report a theft. Naturally, we went to the Berlin police station and gave our statement and the recording, text messages, and receipt. We made it clear our intention was to stop any further interactions and conflict, as what he threatened were serious albeit false accusations. He told the officer that we stole the receipt from the cashier/receptionist and that we shortchanged him $200. It can be heard on the recording the confirmation of our purchase from the woman processing our payment and physical proof of the receipt stamped paid in full. He conceded to the police and said the situation wasn't worth his time, even though it was he who made the initial call to the police and threatened these false formal accusations. We are also concerned with retribution from this provider as he knows where we live, our names, and our contact information. He also issued an ominous threat after stating he was calling the police, "enjoy your parking spot." This statement, though not outright, is suspicious and I would not be alone in suspecting he means to take further action outside of the law. As D&L refused to take anything but cash to pay for the towing, this also creates a risk for future interactions where other customers who may not think to record their encounter, with legal and financial disasters to follow as they will not have evidence such as debit, check, or credit transaction. To be clear, my husband and I do not dispute that we needed to pay for the tow service. We understand that due a mix-up with the DMV, our vehicle was eligible to be towed from our condominium parking lot. We paid for that, but we do not deserve D&L's abuse. No one does. I could give this place and the owner negative stars I would.
C
4 months ago
THE WORST
The worst place anyone can go to in Connecticut. People are sick and dealing with COVID they this bad times and this place will towed your car from towns away just so they can charge u more. The owner doesn’t care either so don’t even try to call 📞
A
4 months ago
TERRIBLE
DONT EVER GO TO THIS PLACE THEY ARE SO RUDE AND THE OWNER IS WORSE!
E
4 months ago
Worst place in the STATE OF CT
They love making money and will do anything they can to make it. What ever it takes ! I hope this place goes out of business
C
10 months ago
Extremely Unprofessional
Damaged my car during towing and refused to even consider responsibility for damages or work with me when I contacted them. Hung up on me multiple times and would refuse to pick up the phone afterwards. Extremely unprofessional and childish.
J
1 year ago
High quality services
Thanks for providing great services. Highly Recommended.
D
2 years ago
Corrupt company
Avoid this company. It is corrupt and unethical. They charge and take excessive amounts of money (cash only) from helpless victims. Horrible reputation. Will make sure to warn others to never do business with them.
C
2 years ago
Stay away from this towing company thief they take cash only RIP you off 400 dollar hours charges
C
2 years ago
Stay away from this towing company thief they take cash only RIP you off 400 dollar hours charges
J
2 years ago
the place is a scam artist
When calling to figure out how to get my car back they didn't have any idea of what I had to do. Between constantly switching between ideas of what I need and didn't need they were very rude the whole time. At one point the manager hung up on me and forced me to call back so I could get the information on how to get my car back.