De Air Company Inc.

HVAC Contractor

2710 Feather River Boulevard

Oroville, CA 95965

CSLB: 478347
Closed Today Closed

orovillehvacservice.com

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All Reviews

C
2 years ago
Remarkable and Outstanding Service!
I called De Air to get a second opinion on my air conditioning unit when the company I called first, did a poor job and failed to diagnose the problem correctly or fix it properly. My technician was Caleb, and he was the nicest and most informative service rep I could have asked for. Not only did De Air answer their phones promptly rather then send me to voice mail, Caleb showed up to repair my unit less than 2 hours after I called. Without telling Caleb what had been done to the unit the day before, he came back with a completely different diagnostic report than the company the day before. The problem was easily fixable with one part ( not the same problem the other company reported). Caleb's diagnostics gave a totally different impression on the overall health of the unit. The first company issued a death certificate on it when I called to tell them their technician failed to fix it and offered to sell me a new unit. Before working on the unit, Caleb gave me a complete run down on what he found, what he thought the problem was and what he wanted to do fix it and what he felt the over outlook was for my unit and allowed me to make an informative decision on how to proceed. Was the unit worth fixing was one of the first questions Caleb answered for me. After Caleb left, I felt like I had made a good decision on which repairs to have made and felt it was money well spent. The other company's stance was that if their fix didn't do the job, that is because the unit was unfixable. That if Caleb found problem that differed from that of their technician, it's because those part/parts stopped working or broke after their tech left. When I asked them why they charged me $250.00 to fix something they believed unfixable, I was merely told that it's an electrical device, things can go wrong at anytime that they can't be held responsible for, and their job was to get the unit started which they did, so they felt it was a job well done even though they failed to FIX the problem. Bottom line, I felt that De Air, and specifically their technician, was open and honest with me about my options and gave me what I felt were valid and credible answers to my many, many questions regarding what and how he was fixing and why his diagnostics were so much different from the other companies. I would not hesitate to ask them out again for any future repairs and will call them first when it's time to replace our current unit or compressor. I only wish they did more than just heating and air so I could call them for all my home repair needs.
D
2 years ago
Thanks for being on time, friendly, efficient. We will be calling on you in the fall for our furnace check up.
S
2 years ago
Good job tech was through and explained what he was doing will use DrAir again
B
2 years ago
Professional and friendly! Even changed the battery in my smoke alarm and the air filter. I was very pleased!
N
2 years ago
High quality service
We have had 2 appointments with De Air Co. and both times the Technician was very knowledgeable, professional, courteous and personable. Would recommend the company very highly!