Dee Cramer Heating & Cooling

HVAC Contractor

Holly, MI 48442

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All Reviews

1 year ago
Great Service - Efficient and Professional
A quick note to recognize the Dee Cramer team that worked to fix my heating problems. The service team was on time and provided good follow up information as parts had to be ordered for my furnace. The diagnosis of the problem was thorough and the repair was effective. The technicians were professional and courteous. Thanks.
1 year ago
Beware of Questionable Billing Practices
I contacted Dee Cramer for a service call because my thermostat wasn't working correctly. The tech that they sent out replaced (2) air filters. They charged me 2.5 hours @ $102 per hour plus filters and an environmental safety fee. Tech's notes: Found t-stat set for 66, 68 in space. Found filters plugged, being sucked into return air. Removed and replaced filters. Filters should be replaced once a month. Unit is operating properly at this time. I was shocked that it would take 2.5 hours to change (2) air filters. I can do it in less than 30 minutes. I spoke with 2 employees (separately) that were there when the tech was there and they both said he was there for 45 minutes or less. I called the company and spoke to a guy named Josh. He said that he looked at the tech's GPS for that period and it was off for 2 hours and he would only charge me 2 hours. When I told him that my employees verified that he was there less than an hour, he started yelling at me. I let him know that because the tech turned off his GPS doesn't mean that he was in my store the full time that his GPS was turned off. I also asked why he charged 2.5 hours and now he is saying it should b 2.0 hours. He started yelling at me and I had to hang up because no customer deserves to be treated that way.
2 years ago
Furnace Serviced
Andrew Booth, did an excellent job. He was very professional. Mr. & Mrs. Doug Jones
2 years ago
Furnace and Humidifier Fall Check-up
Forest was very good, professional and Knowledgeable... He answered all of my questions about my furnace and humidifier in a manner that helped me understand what he was doing....
2 years ago
Great worker, great work
Courteous, efficient technician, went over the furnace, controls, ductwork, and then cleaned and checked my central air unit and pointed out a non-critical issue that will need attention before the next cooling season. Thank you, Steve.
2 years ago
furnace inspection
I was very impressed with the technician from Dee Cramer. He was on time, identified himself and went right to work. I felt that he gave me sufficient information in the event of a furnace problem. Dee Cramer worked with me to make the appointment convenient for my schedule. I would recommend this service to anyone looking for a furnace inspection
2 years ago
Great group of people
From the time I reviewed my needs with their sales person to the time it was installed (furnace and A/C) I knew I had made the right decision. The maintenance staff is outstanding. Forest has come to my home the last few times for my maintenance agreement and is simply a great guy. I purchased my units through COSTCO so I got a great price and received great service from the entire staff. I can't say enough about this establishment. Buy your furnace and air conditioner through them-you'll never regret it!
2 years ago
Everything was done as I requested, including the gas line to my fireplace removal. Thanks, A. Miller
2 years ago
Quality, on time, complete
Very good service, on time, complete and courteous
2 years ago
Very nice gentleman, only one mistake---he forgot to put the (not sure how to describe this)black hose with the silver wire back on, water did run onto the basement floor. My neighbor came over and put it back on for me and helped me suck up the water. Everything else was fine and yes I would call your company again.