Dental Center at Zebulon

Dentist

877 E Gannon Ave.

Suite 401

Zebulon, NC 27597

Open Today 10:00AM - 2:30PM

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All Reviews

J
1 day ago
Miscommunication and terrible customer service
The services we received at this office were fine. Everyone seemed friendly and upbeat. We received our estimates, services were rendered and we paid our co-pay and went along our merry way. Three months later I received a letter in the mail regarding services that were provided. Unbeknownst to me and my spouse, apparently our insurance provider didn't pay the claim because your office didn't get the correct x-rays taken for such services to be approved. (Per my conversation with our provider). I received a handwritten note on an invoice that I interpreted as quite rude and unprofessional about MORE x-rays that we were unaware of, that should have obviously been completed at the time of service. I'm not sure why no one at this office contacted us regarding the matter on our main line, or mailed us a letter back in October when your office became aware of the issue. We have not been in contact with The Dental Center Of Zebulon since our services were rendered late last year and were unaware of the issue. I will however come into the office to settle the matter. Good customer service does not equate to sending nasty little handwritten notes on invoices in the mail. I'll help you out a little bit (whoever wrote that note, I'm sure you know who you are!) When you need to get in contact with a customer and you choose to do it via snail mail, you really want to start out by saying something like this: Dear Customer, Our office has been trying to reach you in regards to (whatever the matter is) and unfortunately we have been unable to do so. Please call our office at XXX-XXX-XXXX, or come in during our business hours at your convenience (list the business hours) so that we may resolve the issue as soon as possible. We look forward to serving you and your family in the future. Thank-you for your attention to this matter! Sincerely, your friendly Dental Center at Zebulon NC!
Response from Dental Center at Zebulon
We are disappointed to read you had a bad experience with our office. Our records show the office has tried to contact you about this matter 3 times via telephone and never heard back from you. We do not like to take too many xrays on our patients so we take the minimum needed to provide you with the care you need. Unfortunately your insurance company wanted us to provide them with more and would not process your dental claim with out it. Also the insurance company only allows so much time to go by to process a claim and then they will deny it saying it is too old so time is of the essence when dealing with them. We are happy to read you'll be coming in so we can take care of this for you. We look forward to seeing you then.
S
1 week ago
Love this dental office
Everyone from front office staff to Dentist very welcoming and professional. I’ve been a patient here for approx 2 years and highly suggest this dental practice
Response from Dental Center at Zebulon
Thank you for your kind review! We value patients like you! Happy New Year!
B
3 weeks ago
Great place
Gentle on teeth and very polite
W
2 months ago
A truly wonderful experience
I waited too long to make a follow-up visit to the office but the receptionist made an appointment for me to take care of all my needs on the same day. Everyone at the Dental Center of Zebulon is professional, courteous, and friendly. I was there for 2 hours and 20 minutes and had 3 different procedures. Everything moved with impressive fluidity and competence. My only regret is not being able to mention everyone by name. A Dentist that wasn't even attending to me went out of his way by walking down the hall to ask how I was doing and to thank me for being a patient. A truly outstanding office with a wonderful staff. I thank all of you. W. McKinley Holden
Response from Dental Center at Zebulon
Thank you very much Mr. Holden. It was our pleasure seeing you again and we are looking forward to your next visit with us. If you have any friends or family that may be looking for a dentist, please send them our way. Especially if they are as terrific as you are! Thank you again!
A
2 months ago
They were really friendly and they are good with the kids
Response from Dental Center at Zebulon
We LOVE children and are grateful you trusted yours with us! Thank you for the kind review. See you at your next appointments!
M
3 months ago
great professional service friendly staff that makes you feel at ease
Response from Dental Center at Zebulon
We try to make everyone feel comfortable when they come in for their appointments. We are grateful you felt that way! Thank you for your review. We appreciate you!
T
3 months ago
Best visit ever
I had a wonderful experience. They are very professional and knowledgeable. I use to be afraid of the dentist but not any more.
J
3 months ago
Sweet people
Very caring and delightful.
S
3 months ago
So nice
M
3 months ago
Professional and friendly
Even though I was a walk in, they made me feel welcome.