Dentistry at Milton

Dentist

980 Birmingham Rd Ste 507

Milton, GA 30004

Open Today 9:00AM - 5:00PM

kidshappyteeth.com

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All Reviews

K
2 months ago
Takes no responsibility for costly billing errors!
We loved this place, until they cost us a lot of money for their mistake. Myself, my husband, and our three kids came here for years for cleanings to major dental work. Really enjoyed the doctor and staff's pleasant personalities and office. Unfortunately they have a terrible billing department that lied to us and cost us a grand out of pocket. Last year we switched insurance companies. I gave them the new card and plan information. Apparently they didn't bother to switch the information in their systems and kept trying to bill the old insurance, for 9 months! After waiting all this time and never telling us there was a problem, they surprised my husband with a $1000 bill out of nowhere and said it was because the insurance didn't pay. When we went to get reimbursed they said it was too late as it was past the 6 month period we had to bill it to the correct insurance company. Had they told us about it during that 6 months, we could have fixed it. They lied right to our faces about contacting us. We had no idea and both my husband and I were in the office at least once during this time. They could have said something then. It's a real shame because we really enjoyed coming here (as much as one can enjoy going to the dentist).
C
2 months ago
Cost us $1000 out of pocket for insurance billing error!
Our entire family of five went to this place for years. The work was typically good, and the staff were mostly friendly and professional. Unfortunately, their billing department is why I'm leaving one star and we will never be customers again. We switched insurance plans early in the year and my wife notified them of the new provider. What we didn't know is that they kept trying to submit the claims to the old insurance instead of the new. Then one day as I was checking out with our kids for a routine cleaning, I was told at the front desk that we suddenly owed them $1000 from previous work. When I asked for an explanation, they said it was for unpaid insurance but couldn't at that exact moment even show me the billing history to justify it. They made me pay it and said they would get me the details. Turns out they never updated the insurance information. They claimed they tried to get a hold of us to tell us about this. The problem is, neither my wife or I ever had any phone call, voicemail, email, or letter about this from them for the 9 months it was going on. When I asked for an explanation of why we weren't made aware of this the multiple times we were in the office for other work since then, they realized the mistake but made no apology or took any accountability for costing us $1000. If we owed $1000 for that many months, you think they would have said something to us at either reservation or checkout during those other visits. They said it was past the point of resubmitting the claim to the correct insurer by the time they even brought it up to me and surprised me with the bill and made me pay it out of pocket. When I asked for a follow up, I received no call at all. The only time they reached out was to call and text trying to push us into making new appointments. That's all they care about. Will never be returning here.
M
12 months ago
Wow
All i can say is wow, what an experience. So glad we found them. Close, clean, no wait, friendly, knowledgeable, gentle, funny and thorough. What more can a patient want???
L
2 years ago
A Perfect Experience
A clean Office with a phenonmial staff. The office provides a REAL personal experience.
S
2 years ago
Love this place! Staff is super fun and the experience is very personal!
J
3 years ago
Great service
My first time visiting this office and loved it! Very friendly and helpful staff!
D
3 years ago
It was good
A
3 years ago
the hygienist was very thorough and knowledgeable and did a great job, and Dr Logue was very good too.
thorough, quick, efficient, friendly
S
3 years ago
Fast, Friendly and Professional
My 10 year old had a good visit with Dr. Logue and her staff. The dental office was clean, neat and well organized, and all the staff was very friendly and professional. They put my daughter at ease very quickly and gave her a thorough cleaning & X-rays.
L
3 years ago
Perfect visit
Paige is an amazing hygienist! Very delicate and thorough. Dr. Logue is always very caring!