DFW Shower Shop

Bathroom Remodeling

5021 Gordon Smith Dr

Rowlett, TX 75088

Master Plumber: M-17422
Open Today 9:00AM - 5:00PM

dfwtxkitchenandbath.com

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All Reviews

G
3 weeks ago
High Quality Work-Poor Follow-up and Maintenance
Last fall The Shower Shop completed our master bath remodel. The appearance of the work was remarkable. However we noticed the shower door would not open properly and actually buckled the glass. In addition the caulking around the base of the shower pan had come loose. We contacted The Shower Shop and left messages that were not returned. Weeks went by and we heard that that we would be put on schedule as soon as possible. After two months I began to notice mold across the bottom of the shower wall resulting from the loose caulking. The shower door now had to be forcefully opened. Finally I sent a pointed email that if our problems were not addressed with in the week we would post our concerns on social media. That weekend the contract worker came out, adjusted the door and put down additional caulking. Now, six months later the door is again sticking and requires force to open. The caulking is again coming loose across the shower pan. As a result of the previous follow up taking multiple contacts and months to address our problems I would not recommend The Shower Shop. The workmanship is good, but the follow-up maintenance is not timely or effective.
Response from DFW Shower Shop
Hi Greg! We appreciate your praise on the remarkable quality of our work in your home! We also sincerely apologize for any follow up issues you experienced with DFW Shower Shop in the past. Over the last several months, we have been striving to improve our customer service, and we hope that was demonstrated when we sent a technician to your home on August 1, 2017 to correct the issues you were having with your shower door. We look forward to the opportunity to serve your family in the future, and thank you again for trusting DFW Shower Shop for your bathroom remodeling needs.
C
4 weeks ago
DFW Shower Shop is the best
Fantastic company. I really enjoy working with Joey and Kara. Amazing Products to choose from
Response from DFW Shower Shop
Thanks Cody! We truly enjoy the working relationship we have with Marazzi Tile, and the high quality, American Made products you offer our customers.
S
1 month ago
We had a granite countertop and travertine backsplash installed and it's beautiful. Our experience was great in every way.
Response from DFW Shower Shop
Hi Susan! We're thrilled that you are enjoying your newly refreshed kitchen. It was our pleasure to serve you, and we look forward to the possibility of doing so again in the future.